Zakaria Maadadi
Doha, Abu Dhabi
Summary
Detail-oriented hospitality professional with over 7 years of experience in front office operations, seeking to leverage my expertise in a leadership role within your organization. Proven track record in delivering exceptional customer service, leading and mentoring high-performing teams, and driving sales performance. Strong ability to maintain smooth and efficient front office operations, manage budgets, and develop departmental objectives. Committed to exceeding guest expectations while working collaboratively with all hotel departments to ensure a seamless experience. Possess excellent communication and interpersonal skills, with a focus on adaptability and problem-solving. Eager to contribute to your organization's continued success and grow professionally within the role.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Front Desk Manager
Park Rotana & Park Arjaan by Rotana
Abu dhabi, United Arab Emirates
11.2021 - Current
- Assist the Director of Front Office in overseeing the entire Front Office operation to maintain high standards
- Collaborate with the Director of Front Office to assess guest satisfaction levels and track trends, emphasizing continuous improvement
- Ensure regular and VIP guests are acknowledged, and that the Front Office department operates with a sales- oriented approach while promoting the hotel brand's loyalty scheme
- Maximize room occupancy at optimal rates and utilize up-selling techniques to showcase hotel services and facilities
- Support the Director of Front Office in setting departmental objectives, work schedules, budgets, policies, and procedures
- Supervise the appearance, standards, and performance of Front Office team members, focusing on training and teamwork
- Ensure team members stay updated on hotel products, services, pricing, and policies, as well as local area knowledge, through continuous training on policies and practices
- Maintain effective communication and working relationships with all hotel departments
- Monitor staffing levels to accommodate business demands
- Conduct monthly communication meetings in the absence of the Director of Front Office and produce meeting minutes
- Address staff performance issues in compliance with company policies and procedures, as directed by the Director of Front Office
- Support the Director of Front Office in recruitment, management, training, and development of the Front Office team
- Follow policies and procedures when working with front-of-house equipment and property management systems.
Assistant Manager - Front Office
Grand Hyatt Hotel & Resort
Doha, Qatar
10.2019 - 11.2021
- Supported the Rooms Division Manager in effectively managing the Front Office Department, focusing on staff satisfaction, guest satisfaction, room inventory control, and revenue maximization
- Assigned tasks to the front office team and periodically assessed their performance
- Managed daily front office operations, including room allocation, scheduling, conducting briefings, addressing guest complaints, and welcoming VIP guests, ensuring a warm and personalized experience in accordance with Hyatt standards
- Fulfilled Duty Manager responsibilities, acting as the primary contact for any hotel issues and aiding all departments in the absence of their managers
- Assisted in staff recruitment processes
- Managed special projects, such as updating guest room key systems, room, and floor renovations, and annual PPM, ensuring timely completion without impacting occupancy or guest satisfaction.
Front Office Leader / Fo Incharge
Capital Center Arjaan By Rotana Abu
05.2017 - 10.2019
- Ensured guests receive prompt attention and personal recognition throughout their stay in the hotel.
- Controlled the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival
and departure information requests ETC ... - Maintained a high-performance standard among guest contact employees and ensured they are knowledgeable,
friendly and courteous at all times. - Kept the management informed via reports about the results of trends or guest impressions and problems in the
hotel affecting the guest or the operation.
Front Desk Agent
Capital Center Arjaan By Rotana Abu
Abu dhabi, United Arab Emirates
10.2015 - 05.2017
- Supported the pre-opening team
- Provided prompt, courteous, and efficient service to all guests, so as to achieve a high level of customer satisfaction
through personalized service from arrival to departure. - Processed the check-in and check-out according to the company's standards.
- Directed and oversaw all hotel operations during the night to ensure guests' satisfaction and safety.
- Ensured the accurate completion of the night audit in a timely fashion.
- Prepared, and reviewed all reports before and after the night audit and corrected all discrepancies if any.
Education
Diploma of Hospitality Management - Rooms-Division
Institute of Hotel Technology and Tourism ITHTT
Tangier, Morocco 09.2013 - 07.2015
Professional Qualification Center - Culinary Arts
Institute of Hotel Technology and Tourism ITHTT
09.2011 - 07.2013
High school or equivalent - Modern Literature
Sidi Aissa High School
Souk El Arbaa Du Gharb,Morocco 09.1998 - 07.2011
Skills
- Team management
- Problem-solving
- Effective communication
- Detail-oriented
- Conflict resolution
- Time management
- Critical thinking
- Accuracy
- IT proficiency
- Customer service focus
Interests
Hobbies & Interests
, Reading
Traveling
Football
Playing Guitar
Zakaria Maadadi 3
Additional Information
- Achievements & awards , 3 Times Employee of the month at Capital Center Arjaan By Rotana Top upseller 2016 at Capital Center Arjaan By Rotana, The Most mentioned name by the guests in guest satisfaction survey several times at Capital Center Arjaan By Rotana. Certificate of appreciation for supporting the hotel operation during the quarantine period (covide 19) Manager of the Quarter Q2 at park Rotana and Park Arjaan by Rotana.
Languages
English
Fluent
Arabic
Native
French
Advanced
German
Beginner
Hebrew
Beginner
Accomplishments
- Manager of the Quarter Q2 at Park Rotana and Park Arjaan by Rotana.
- Certificate of appreciation for supporting the hotel operation during the quarantine period (COVID-19) at Grand Hyatt Doha.
- 3 Times Employee of the Month at Capital Center Arjaan By Rotana.
- Top upseller 2016 at Capital Center Arjaan By Rotana.
- The Most mentioned name by the guests in the guest satisfaction survey several times at Capital Center Arjaan By
Rotana.
Certification
- First Aider
- Fire warden
- Connecting you Telephone etiquette by Rotana
- Destination Leadership (Supervisory Skills Program) By Rotana
- Rotana Upselling Program
- On-The-Job Training Certificate (Train the Trainer) By Rotana
- Certificate Of Achievement cross-training in front office department as front Desk Manager
Timeline
Front Desk Manager
Park Rotana & Park Arjaan by Rotana
11.2021 - Current
Assistant Manager - Front Office
Grand Hyatt Hotel & Resort
10.2019 - 11.2021
Front Office Leader / Fo Incharge
Capital Center Arjaan By Rotana Abu
05.2017 - 10.2019
Front Desk Agent
Capital Center Arjaan By Rotana Abu
10.2015 - 05.2017
Diploma of Hospitality Management - Rooms-Division
Institute of Hotel Technology and Tourism ITHTT
09.2013 - 07.2015
Professional Qualification Center - Culinary Arts
Institute of Hotel Technology and Tourism ITHTT
09.2011 - 07.2013
High school or equivalent - Modern Literature
Sidi Aissa High School
09.1998 - 07.2011
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