Zakaria Tayebia
Abu Dhabi,UAE
Summary
Results-driven Customer Service and Patient Experience professional with proven expertise in the healthcare sector and VIP client management. Track record at Burjeel Holdings, delivering exceptional patient support in fast-paced clinical environments, and at Qnet, managing VIP clients and top-leader accounts while traveling across Africa and Asia. Skilled in appointment coordination, service recovery, client retention, and operational efficiency while ensuring strict compliance with healthcare standards and confidentiality.
Recognized for enhancing patient satisfaction, training staff on products and services, and driving continuous improvement in service excellence. Experienced in CRM systems, cross-functional collaboration, and front-desk operations, with a strong ability to deliver personalized, high-touch service to VIP clients internationally.
Overview
4
4
years of professional experience
Work history
Customer Support & Business Development – Qnet
UAE
Abu Dhabi
11.2023 - Current
- Manage VIP clients and top-leader accounts, providing personalized, high-touch service in a direct selling environment.
- Resolve complex issues efficiently while maintaining confidentiality and strengthening client relationships.
- Coordinate with cross-functional teams to ensure service excellence and drive client retention.
- Leverage CRM tools for tracking, reporting, and strategic account management.
Customer Service / Patient Experience –
Burjeel Holdings
Abu Dhabi, UAE
09.2021 - 09.2023
- Delivered patient support in healthcare clinic, managing inbound and outbound calls.
Scheduled appointments and addressed ophthalmology service inquiries and insurance verification.
Maintained accurate patient records using healthcare CRM/HIS systems while ensuring compliance with privacy regulations.
Collaborated with clinical, optical, and administrative teams to optimise patient experience and operational efficiency.
Achieved service KPIs for patient satisfaction, call resolution, and overall service quality.
Education
Master's degree - Chemical Petroleum Engineer
Sciences and Technology University of Oran - Mohamed Boudiaf
ORAN - ALGERIABachelor's degree - Process Engineering
Sciences and Technology University of Oran - Mohamed Boudiaf
ORAN - ALGERIASkills
Customer support and client relations
Communication and active listening
Problem solving and conflict resolution
CRM systems (Zendesk, Salesforce)
MS Office and Google Workspace
Time management and multitasking
Languages
English
Fluent
French
Native
Arabic
Native
Timeline
Customer Support & Business Development – Qnet
UAE
11.2023 - Current
Customer Service / Patient Experience –
Burjeel Holdings
09.2021 - 09.2023
Master's degree - Chemical Petroleum Engineer
Sciences and Technology University of Oran - Mohamed Boudiaf
Bachelor's degree - Process Engineering
Sciences and Technology University of Oran - Mohamed Boudiaf