Zakariya Philip

1. Equipment Rental Division:

• Managed and maintained a fleet of soundproof diesel generators ranging from 30kVA to 1000kVA for construction, industrial, and event sites.
• Oversaw the rental and maintenance of forklifts ranging from 3 tons to 5 tons on a weekly and monthly basis.
• Utilized the 24/7 mobile service/breakdown vehicle to address equipment fleet issues promptly.

2. Workshop Service Division:

2.1 Heavy Equipment:

• Managed & conducted overhauling and maintenance of high-speed diesel engines from various manufacturers like Caterpillar, Cummins, Perkins, Detroit Diesel, Deutz, and Komatsu. - Performed dynamometer testing of diesel engines with capacities up to 1500HP.
• Oversaw & carried out calibration and servicing of industrial and marine fuel injection pumps, as well as turbochargers.

2.2 Automobile:

• Managed & repaired of light vehicles.
• Managed & repaired and refurbished a wide range of heavy equipment including oilfield trucks, wheel loaders, dozers, excavators, forklifts, cranes, booms, cable pulling winches, container handling equipment, diesel generators, and compressors.

3. Rewinding Shop:

• Managed & executed complete rewinding, testing, and servicing of AC motors, DC motors, LT/HT motors, and generator alternators repairs.
• Conducted balancing operations for all rotating equipment weighing up to 2 tons.

4. Customer Service Division:

• Managed annual maintenance contracts (AMCs) for standby/prime equipment including diesel generators, forklifts, compressors, electrical forklifts, and engine-driven tower lights.
• Ensured timely maintenance and servicing of equipment under the AMCs.
• Handled customer inquiries, concerns, and complaints related to equipment performance and maintenance.

5. Analyzed financial data to track and achieve budget targets.

6. Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.

7. Implemented corrective actions after collecting and analyzing customer and employee feedback. Led overall direction, coordination and evaluation of department functions.

8.Analyzed operations data to identify process gaps and successfully implement change & reduced expenditures by implementing inventory control measures and improving organizational operations.

• Behind the idea for the new vehicle division and garage was conceived and implemented., which includes car services as well as dealers for several truck and bus brands, Automobile Repair & Maintenance Workshop of various Brands of Passenger cars, Pickups, Canters, Trucks, Low & High Bed trailers, Truck mounted Lifting Equipment's (Hiab), Luxury Buses of 35 & 51 Seaters, Ashok Leyland / TATA Buses etc And dealers of MAZ (Minsk Automobile Plant) trucks from Russia (Belarus) in the UAE and ASIA STAR Luxury Buses and Coaches from China in the UAE.
• Greet customers and engage in conversation with them to learn about their vehicle issues.
• Prepare cost estimates that include the expenses of services and repairs, as well as the cost of spare components, if necessary.
• Maintain and manage a daily log of all vehicle repairs and services performed and finished.
• Ensure timely delivery of automobiles to consumers.
• Supervise, manage, and keep an eye on automobile service technicians and mechanics.
• Respond to client concerns and requests in a calm, courteous, and timely manner.
• Ensure the highest degree of client satisfaction through efficient services and repairs.
• Ensure that all automobile service personnel follow all applicable environmental rules and regulations.
• Stay current with advances in the automotive service business by attending workshops and reading relevant literature.
• Monitor all large reciprocating generator sets and provide support to all equipment's.
• Maintain all plant facilities within the appropriate time frames, monitor any unit outages, and oversee all project communication.
• Manage and ensure that all of the operation's goals are met.
• To achieve the same, provide training to all team members and gather all data for all plant operations.
• Design and implement all processes in accordance with the policies and procedures that are required.
• Manage all cross-functional team continuous improvement processes and make recommendations for improvements.
• Assist all members of the team in ensuring the highest possible level of quality for all internal and external clients.
• Interact with the marketing, sales, commercial, operations, quality, and engineering departments as needed to manage projects.
• Strive for excellence in important areas such as cost management, environmental health and safety, LEAN and quality, and overall productivity.
• Examine and approve the system upgrades and changes provided by the ISO management representative, as well as oversee the execution of the ISO 9001 requirements.
• Set and forecast annual budgets for departments to support the company's operations and programs.
• Final approval of payment orders and other cash-related requests from departments.
• Functions of Procurement and Supply Chain Management.
• Managed and worked in engineering side like power solutions, Compressor air & Automobile Solutions to the UAE market.

• Develop, implement, and oversee Generator's sales and engagement-driven marketing, communication, and content strategy across all Generator brands, resulting in improved sales, subscriptions, and market confidence for current and future sub brands and products.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Ensure that significant event and activity marketing is well-planned to maximize the impact of campaigns. To ensure a 'cutting edge' approach to marketing and promoting Generator, identify new media contacts, marketing trends, and methodologies.
• Develop proactive marketing strategies in response to trends and possibilities, particularly in the context of digital marketing. Act as a "brand guardian," ensuring that Generator's brand is used consistently both internally and by partners, as well as actively monitoring how Generator is represented by other agencies.
• Ensure that Generator has a clear grasp of the audiences (both current and potential) for all online communications activity, and that every online activity accurately represents Generator and meets the needs of these audiences.
• Create "sales leads" for Generator's products and services using data from digital marketing.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Achieved exceptional client satisfaction feedback and ratings.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.

• Develop, schedule, monitor, and coordinate the engineering tasks that have been allocated to you.
• Assist the Project Manager and give technical support as needed.
• Train and guide new and younger employees.
• Created detailed project schedules, working closely with contractors to manage deadlines.
• Maintain direct contact with customers to better understand their requirements.
• Perform a variety of checks to guarantee that the results are error-free.
• Crafted project documentation including work order cards, method statements, construction plans and risk assessments.
• Assessed effects of changes to project timelines, costs and resource requirements.
• Delegated and assigned tasks to teams for accountability purposes.
• Coordinated project resources, goals and activities, facilitating successful closure and handover.

• In Generator projects, subject matter expert executing tasks and activities on schedule, including participation in Generator Prototype activities.
• Process flow, component allocation structure, and job instructions are all developed as part of the production setup and documentation.
• Used strategic tactics in lead and sales generation processes, assisting department success against established targets.
• Assisted clients to select products or services best suited to needs.
• Oversaw and performed product training for team members to determine consistency in product expertise and consultancy.
• Handled multiple enquiries whilst maintaining outstanding customer service.
• Exceeded monthly KPI targets through astute new business generation and expert sales strategy.
• Managed a diverse portfolio accounts across sales patch, consistently meeting company demands.