Zandra Lyn C. Ricafort
Abu Dhabi,United Arab Emirates
Summary
Results-oriented Human Resources professional with over 15 years of progressive HR experience across the UAE, Qatar, and the Philippines, specializing in HR Operations, Talent Acquisition, Employee Relations, Performance Management, Compensation & Benefits, and Organizational Development. Proven track record in managing end-to-end HR functions, driving employee engagement, ensuring labor law compliance, and partnering with leadership teams to support business growth. Strong expertise in UAE Labour Law, workforce planning, employee lifecycle management, policy implementation, payroll coordination, and employee relations. Adept at leading HR initiatives, improving HR processes, and fostering a positive workplace culture while maintaining operational excellence and compliance.
Overview
21
21
years of professional experience
Work history
Assistant Manager – Human Resources
Aafiya Medical Billing Services LLC
Abu Dhabi / Dubai
2025.11 - 2026.05
- Lead and oversee overall HR operations and employee lifecycle management across the organization.
- Manage recruitment, onboarding, employee engagement, performance management, and employee separation processes.
- Partner with department heads to support manpower planning, workforce requirements, and talent acquisition strategies.
- Ensure compliance with UAE Labour Law, company policies, and HR procedures.
- Support management on employee relations, disciplinary matters, policy interpretation, and performance improvement initiatives.
- Oversee HR administration including personnel records, employee documentation, and HRIS data accuracy.
- Coordinate payroll inputs, compensation matters, and employee benefits administration in collaboration with Finance.
- Drive continuous HR process improvement initiatives to enhance operational efficiency and employee experience.
- Lead employee engagement initiatives and support organizational culture development.
HR Lead – Talent Acquisition
NAS NEURON Health Services LLC
Abu Dhabi / Dubai
2020.06 - 2025.06
- Led end-to-end recruitment activities across multiple business units and organizational levels.
- Partnered with hiring managers to define staffing requirements, job specifications, and selection criteria.
- Developed and executed talent acquisition strategies to attract qualified candidates and strengthen employer branding.
- Managed sourcing through job portals, professional networks, social media, and referrals.
- Conducted candidate screening, interviews, assessments, and hiring coordination.
- Developed job descriptions and competency-based interview frameworks aligned with organizational needs.
- Managed recruitment trackers, talent pipelines, and hiring reports to support workforce planning.
- Forecasted quarterly and annual hiring requirements by department.
- Participated in job fairs and recruitment campaigns to expand talent sourcing initiatives.
- Supported onboarding activities to ensure a seamless employee joining experience.
Senior HR Officer
NAS NEURON Health Services LLC
Abu Dhabi / Dubai
2014.09 - 2020.06
- Managed daily HR operations and ensured compliance with UAE labor regulations and internal policies.
- Administered recruitment processes from sourcing through onboarding and employee orientation.
- Maintained employee records, leave administration, attendance monitoring, and HR documentation.
- Coordinated payroll inputs and supported payroll processing accuracy and timelines.
- Managed employee medical insurance enrollment, renewals, and benefits administration.
- Coordinated visa processing, labor documentation, onboarding, and employee separation with PRO teams.
- Supported performance management activities including probation reviews and annual appraisals.
- Conducted exit interviews and prepared Full & Final Settlement documentation.
- Handled employee concerns and provided guidance on HR policies and procedures.
- Assisted management in disciplinary actions, warning letters, and employee relations matters.
HR Employee Relations Officer
AMWAJ Catering Services
Doha
2010.08 - 2014.08
- Managed employee relations activities while ensuring compliance with HR policies and labor regulations.
- Conducted employee onboarding, induction programs, and probation follow-up.
- Handled employee grievances, disciplinary actions, conflict resolution, and workplace investigations.
- Processed employment contract renewals, residence permits, and employee separation formalities.
- Drafted warning letters, HR memos, and disciplinary documentation.
- Coordinated employee exit formalities including final settlements and exit interviews.
- Worked closely with department managers to address staff welfare and workplace concerns.
- Maintained employee records and ensured HR documentation accuracy.
Payroll & Billing Assistant
Temps and Staffers Inc.
Manila
2009.09 - 2010.07
- Processed employee payroll and ensured accuracy and compliance with company procedures.
- Coordinated payroll discrepancies with HR and Finance departments.
- Assisted in billing preparation and payroll reporting.
- Maintained payroll and billing records for audit and reporting purposes.
HR & Admin Manager
Chem Standard Scientific Corporation
Manila
2005.05 - 2008.09
- Managed HR and administrative functions including payroll, employee relations, and office administration.
- Supervised compensation and benefits administration and employee attendance monitoring.
- Supported employee relations and conflict resolution to maintain a productive workplace.
- Maintained HR documentation and company compliance processes.
Education
Bachelor of Science - Psychology
Far Eastern University
Manila, PhilippinesSkills
- HRIS / HR Database Management
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Recruitment Platforms & Job Portals
- Payroll Coordination
- Employee Documentation & Reporting
LANGUAGES
English – Fluent
Tagalog – Native
REFERENCES
Available upon request.
Timeline
Assistant Manager – Human Resources
Aafiya Medical Billing Services LLC
2025.11 - 2026.05
HR Lead – Talent Acquisition
NAS NEURON Health Services LLC
2020.06 - 2025.06
Senior HR Officer
NAS NEURON Health Services LLC
2014.09 - 2020.06
HR Employee Relations Officer
AMWAJ Catering Services
2010.08 - 2014.08
Payroll & Billing Assistant
Temps and Staffers Inc.
2009.09 - 2010.07
HR & Admin Manager
Chem Standard Scientific Corporation
2005.05 - 2008.09
Bachelor of Science - Psychology
Far Eastern University