Zanna Kalashnikova

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Maintained personnel records and updated internal databases to support document management.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.

• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Arranged for inspections and surveys of sold properties.

• Organized Start-Up corporate business teams from 0 • Conducted negotiations with directors and founders of companies, sold Bank guarantees, revolving lines of credit, settlement and cash services
• Analyzed the financial condition potential borrowers and their business plan, liquidity analysis of loan collateral, etc.)
• Involved the Regional Entrepreneurs Fund and the Business Lending Assistance Fund “Regional Guarantee Organization” for cooperation.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Established departmental performance goals and provided feedback for underperforming areas.
• Evaluated company documentation to verify alignment with regulatory requirements.

Key Achievements:
• New attracted clients 100%
• Issued loans 300% (electronic bank guarantees, loans for legalentities) 3rd part of plan year

• Managed team of sales representatives, providing guidance, coaching and support.
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Successfully managed a sales team (17 people)
• Team selection, adaptation, training, development,management employee efficiency
• Meetings with clients
• Considered loan applications (analysis of financial conditionclients and their business plan, liquidity analysis of loancollateral)
• Took measures to prevent and collect overdue debts
• Participated as a speaker in the Forum of RegionalEntrepreneurs (financial literacy training and development of the bank’s partnership program)

Key Achievements:

• Number of new clients attracted 122%
• Number of loans issued 159%
• Factoring 200%
• Bank guarantees 188%
• Leasing 167%
• Salary project 103%
• Trade acquiring 100%
• Internet acquiring 500%
• Portfolio of active clients 108%
• Portfolio of salary cards 108%
• Loan portfolio 167%
• Liabilities 129%
• Operating profit 119%

• Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
• Conducted daily follow-up calls to answer client's questions and manage sales process.
• Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
• Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 114%.

• Managed team of sales representatives, providing guidance, coaching and support.
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Sales team management, including Premier (staff 830 people, direct reporting 17), (recruitment, adaptation, training, development, employee performance management)
• Introduced a new model of standards and sales technology
• Organized work to improve the quality of customer service
• Implemented successful network restructuring measures sales
• Launch of pilot projects (2.0; transformation of B2B and B2C -service and sales; mortgage transactions, etc.

Key Achievements:

• KPI 180%
• No. 1 growth rate of commission income Premium Clients (0-60,000 USD)200%
• No. 1 in terms of growth rate and B2B sales volume

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Start-up bank branches in the region (3 business offices, mortgage lending center, car lending department and 62 retail and service points of consumer lending)
  
• Staff: 180 people, direct subordination: 9 people)
• Established business contacts with directors and share holdersof companies in the region, with dealers
• Organized meetings, conducted negotiations and sold salary projects, bank products for wealthy clients

Key Achievements:

• No. 2 in terms of growth rate of sales of salary projects
• No. 1 in terms of loan portfolio growth rate
• Payback period for new opened business units is 12 months
• Launched the first major project of cards with corporate design companies
• Developed and implemented a lending tool for individual city- forming enterprises
• Implemented an employee motivation system

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Sales department management, including dealer network
• Development and promotion of leading cellular communication specialists
• Sales of cellular equipment
• Conducting and organizing meetings and negotiations
• Launch of pilot projects of the dealer network
  

Key achievements:

• Successful launch of the first sales office
• Implementation of a large dealer network project
• Triple increase in inmate sales contracts dealer networks