Zannatul Nayma
Sharjah
Summary
Experienced in managing front desk operations and providing exceptional customer service. Well-versed in handling bookings, phone enquiries, and administrative tasks with friendly and welcoming attitude. Committed to creating positive first impression and ensuring smooth daily operations.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Al Mas Al Mumayaz
01.2025 - 04.2025
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Front Desk Receptionist
Al mas
04.2024 - 12.2024
- Greeted guests and directed them to the appropriate staff members
- Recorded and maintained accurate visitor logs
- Managed the cash and recipts
- Managed the scheduling and coordination of appointments.
Event Hostess
India International School
11.2023 - 12.2023
- Insured guest are treated in a positive and enthusiastic way
- Trained guest of rules and regulation
- Continuously monitored throwers to ensure safety of all guest
- Assigned guests with request and needs
- Collaborated with other staff members to coordinate all aspects of events from beginning to end
Education
Certificate of Higher Education - Commerce
India International School
Skills
- Project scheduling
- Customer service
- Knowledge of reception protocol
- Time management
- Customer interaction
- Customer relations
Languages
English
Advanced
C1
Hindi
Upper intermediate
B2
Bengali
Advanced (C1)
Accomplishments
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
Timeline
Customer Service Cashier
Al Mas Al Mumayaz
01.2025 - 04.2025
Front Desk Receptionist
Al mas
04.2024 - 12.2024
Event Hostess
India International School
11.2023 - 12.2023
Certificate of Higher Education - Commerce
India International School
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