Zara Shakil

Project Governance and MIS Reporting-

• Work with business and IT project managers, as well as their team members (BAs/Testers), to ensure project progress and alignment. safeguard priority setting and other activities.
• GTB project preparation, weekly tracking, and governance via projects Master sheet.
• Preparation of presentations, minutes, and updates for fortnightly Steering Committee meetings.
• Creating weekly GTB update for management; Weekly Working Group presentation, discussion, minutes, and GTB project updates.
• Monthly management progress report on tactical, BAU, strategic, and other projects.
• Data collection and validation on monthly basis. Analysis, consolidation, and verification of GTB channels across all products-payments, payrolls, checks, and trade-at volume and client levels.
• Liaison with production support teams regarding variances in data reports.
• Other reports/activities- Provide data to auditors. Analysis of Time and Motion, project presentations Customer analysis, customer communication, Digitization project requests, ad hoc data requests from other teams, and more.

Project Details: FABeSign (PKI-based digital signing platform)

• Knowledge of Agile methodologies.

• Understanding of BRD development

• Adequate experience prioritizing project requirements using standard methods

• Knowledge collaborating with the Product Owner and assisting with activities such as creating Backlog items, providing advice on user story prioritization, and reviewing completed stories. Proven experience gathering requirements, writing user stories, and managing a product backlog.

• Experience preparing test cases

• Experience performing pre-implementation testing

• Good understanding of production defects

• Good knowledge of User Acceptance Testing (UAT)

• Capable of providing system walkthrough to corporate clients, key stakeholders, and key stakeholders within the organization.

• Contact corporate clients and assist them in understanding benefits of channel migration.

• Assist clients in completing Channel onboarding forms and other documentation, as well as validate client documentation. Configure client access and permissions for channels.

• Provide training and support to clients on how to use channels. Concentrate on CCB clients and select Business Banking clients.

• Maintain timely and effective communication with internal and external customers while taking utmost care to protect bank's reputation.

• Close collaboration with GTB Advisory, Client Services, Channel Support, Relationship Managers, IT Desk, Operations, and other relevant stakeholders during client's onboarding and implementation process.

• Take part in review of client agreements, service standards, and service quality to ensure that meet and exceed clients' expectations.

• Work with partners in Advisory, Product Management, Client Management, and IT/Operations to ensure client satisfaction. Navigate bank on behalf of client, utilizing bank resources and escalation channels as needed to ensure smooth delivery.

• Ensure rule compliance and provide support for all audit protocols as needed.

• AED 150k+ revenue was successfully generated by selling insurance - motor, travel, and home insurance. Additionally, upsell OTC products with a revenue of over AED 35,000.

• Increase revenue by cross-selling other banking products such as conventional and Islamic credit cards and personal loans, opening Islamic accounts and handling Murabaha contracts, opening digital accounts and credit card loans, and IPP conversions on credit card outstanding.

• Cultivated strong customer relationships by providing the best customer experience possible during every client interaction

• Increase sales by gaining references and providing excellent customer service.

• Creating strategies to increase sales and grow business using strong analytical skills and extensive market knowledge.