Zarina Kuznetsova
Head Hostess
Dubai
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
6
6
years of professional experience
Work History
Head Hostess
AddMind
11.2022 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations and communicated changes to guests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Hostess
AddMind
09.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Sales Executive
THG Ingredients ME FZE
06.2020 - 08.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
Business Coordinator
THG Ingredients ME FZE
07.2017 - 05.2020
- Facilitated communication with clients and team members to improve business strategy and operation.
- Supported commercial activity for invoicing, forecasting and commercial analysis for ongoing projects.
- Managed project staffing, recruitment and new hire process.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Retail Sales Associate
Alpha Optical LLC
07.2016 - 12.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
BA of Hotel & Restaurant Management -
Synergy University
Dubai, UAE06.2024
Associate Degree - Nursing
Red Cross College
06.2014
Skills
- Business Planning
- Microsoft Software Professional
- Netsuite Oracle, Quickbooks CRMs
- High-Volume Dining
- Guest Greeting and Seating
- Seating Assignment Preparation
Languages
Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Head Hostess
AddMind
11.2022 - Current
Hostess
AddMind
09.2022 - 10.2022
Sales Executive
THG Ingredients ME FZE
06.2020 - 08.2022
Business Coordinator
THG Ingredients ME FZE
07.2017 - 05.2020
Retail Sales Associate
Alpha Optical LLC
07.2016 - 12.2016
BA of Hotel & Restaurant Management -
Synergy University
Associate Degree - Nursing
Red Cross College
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