Hi, I’m
ZARINE MOHAMMED
Dubai,UAE
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills. Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Organised student seeking flexible administrative position. Applies education and personal talents to learn new tasks in detail and follow complex instructions accurately. Ready to take on new challenges and support team. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
15
years of professional experience
1
Certification
Work history
HIGHER COLLEGES OF TECHNOLOGY- CERTDubai
IELTS / PSN ADMINISTRATOR
2015.06 - Current (11 education.years_Label)
Job overview
- Operational coordination, delivery of Exams, scheduling the pretest, test day and post-test services to conduct IELTS and OET exams following audit standards and improve customer experience during and post test day
- Process examiner data, certification and planning, follow-ups and updates
- Support & troubleshoot on operational, system & technical issues pre & during exams to ensure compliant Test Day delivery
- Implement effective improvement in the efficiency, cost effectiveness, quality of service delivery/ systems within the Exams unit
- Monitor jagged marking; results entry/confirmation, release, publishing and distribution of final test results to candidates; handling of the 3rd marking, EORs, appeals and other post-test enquiries from candidates
- Process customer enquiry, respond and resolve customer enquiries by email, phone or face to face
- Anticipate customer needs and provide pro-active combinations and engagement
- Ensure all duties are delivered in line with the British Council's policies
- Manage information created and received in compliance with the British Council's information management standards/policies, the UK data protection principles and local legislation
- Ensures all exam activities comply with the standards in Quality and Compliance and with 100 % accuracy and undertake other duties and projects as assigned.
- Negotiated with vendors and service providers to control corporate expenditures
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests
- Developed key operational initiatives to drive and maintain substantial business growth
AMIDEASTSharjah
OFFICE ADMINISTRATOR / TEST ADMINISTRATOR
2013.06 - 2014.12 (1 education.year_Label & 6 education.months_Label)
Job overview
- Managing office during the absence of senior test administrator, administration and proctoring all kinds of tests - Placement, TOEFL, TOEIC, CLEP, DSST, CASLE and Distant Learning at AUS & other partner universities
- Handling and preparing test booklets, taking registrations, data entry of records of test takers, update and maintain all departmental records of the same
- Administer tests as per the rules of the test and the safe dispatch of the test material, after the test, to the head office at Abu Dhabi with responsibility and confidentiality
- Coordinating & scheduling proctors for venues & keeping them updated & informed of all new procedures according to changes made
- Administering test sessions independently and also with the peer group of proctors for larger testing sessions
- Identifying needs of universities and proctoring tests at their campus accordingly
- Perform routine office duties such as drafting of letters, general correspondence, photocopying, faxing, filing of documents, and responding to customer queries
- Official correspondence with universities /clients, candidates and head office on a daily basis while covering office for the testing centre administrator on leave.
IELTS, BRITISH COUNCILDoha
EXAMINATIONS SERVICES ASSISTANT
2011.05 - 2013.05 (2 education.years_Label)
Job overview
- To deliver and manage a range of agreed examinations services to clients and customers
- To meet standards for all areas of exam administration and also meet deadlines set by boards and Examinations Services Manager
- To administer IELTS examinations in accordance with corporate guidelines and international standards, thus ensuring that the test administration is done in accordance with the IELTS Administration and Professional Support Network (PSN) manuals
- Proficient in preparing pretest & posttest Admin work which also includes transferring IAMS database to laptops & uploading photos from the database after the test to IWAS
- Process the IELTS scores of candidates in IWAS in accordance with guidelines and deliver results on time following Cambridge rules & regulations & print Test Report Form (TRF) on the 13th day of test for candidates & update results online
- To enter/ confirm & process IELTS scores of candidates to IWAS in accordance with guidelines and to assign examiners for Jagged Marking if any and enter/confirm marks of the same
- To process Third Level Marking and Enquiry of Results according to guidelines, policies and procedures and to print and issue additional TRFs at the request of candidates
- Follow up of transfer/refund requests and to update and document the same
- Responsible for ensuring availability of the inventories and live test materials required to conduct IELTS examinations and to ensure the safe and secure storage of the same
- Manage the stock of live test materials and keep logs up to date
- Monitoring and ensuring successful completion of examinations and shredding of unused test materials within 48 hours after the test
- Archive used IELTS session materials.
AMIDEASTSharjah
OFFICE ADMINISTRATOR / TEST ADMINISTRATOR
2009.03 - 2010.05 (1 education.year_Label & 2 education.months_Label)
Job overview
- Supervising, preparing, conducting and proctoring tests like TOEFL, TOEIC, CLEP, DSST, CASLE and Distant Learning
- To provide user support to candidates, collaborate and communicate with universities providing CLEP, DSST, CASLE and Distant Learning tests by assisting them with efficient use of exams hardware and software programs along with the guidelines provided by the university
- Acts as a representative of Educational Testing Service (ETS), Prometric and other testing organizations, who administer language, aptitude, achievement and professional qualifying examinations each year in the Middle East
- Preparing daily and monthly data entry reports, exam breakdown sheets, timesheets, petty cash and inventory of office stationery while covering office
- Ensure that office computers are functional and coordinate and update installation, maintenance and repair as and when required.
Education
Calicut UniversityKerala, India
Bachelor of Arts from English Language & Literature
Annamalai UniversityChennai, India
Bachelor of Education from English & Computer Science
St. Teresa's Anglo Indian Higher Secondary SchoolKannur, India
Master of Computer Applications from Post Graduate Diploma in Computer Applications (PGDCA)
Skills
- Highly professional with excellent communication, presentation, interpersonal, leadership, planning and organizing skills
- Excellent working knowledge of Inspera for IOC (IELTS On Computer), IELTS- specific software -IELTS Web Administration System (IWAS) & Plan Exams
- Excellent working experience of ORS2 (Online Registration System), IAMS (IELTS Identity Authentication Management System) and OSM (On Screen Marking)
- Strategically aligned trainings, meetings, presentations Maintained official correspondence with clients, candidates and the exams management team from the region and Cambridge
- Excellent in MS Office Applications: MS Word, Excel, Power point, Access, Microsoft Exchange, Outlook, Outlook Express and proprietary softwares
- Windows Operating System, Network Operating (Management) System and Mail Servers
- AUTOCAD, 3D Studio MAX & Photoshop
- Programme development
- [Area of certification] qualified
Certification
- Post Graduate Diploma in Computer Applications (PGDCA)
- International Computer Driving License Certification (ICDL)
- Certificate in Interior Designing: Interior Design Theory, History, Planning and Implementing
- Certificate in Secretarial Training Course: Secretarial responsibilities and qualities.
Accomplishments
- Organized arrangements to conduct Professional Skills Training courses like PMP and LEED at the American University of Sharjah and various IELTS Examiner standardization and training sessions at HCT - Dubai Men’s College.
- Represented AMIDEAST at the 16th Tesol Arabia Conference 2010 held at Zayed University, Dubai and Career Fair 2010 held at the Higher College of Technology, Sharjah.
- Extensive experience in conducting and administering IELTS, OET, TOEFL, TOEIC, CPA, School exams, University exams, Professional exams and also CLEP, DSST and CASLE examinations.
Custom
Resident (HCT - Work Visa), Reference on request, A Bachelor of Arts graduate in English Language and Literature and Bachelor of Education Degree holder, having extensive experience as an Office Administrator, Student Affairs Officer and Exams Administrator and also as a Teacher for Computer Science & English. Experienced in overall and day to day administration and operations of all tasks related to the IELTS and OET testing including test day preparations and administration, pre-test and post-test administration including apportionment, timetabling, documentation, processing customer/candidate enquiries, responding and resolving customer/candidate and regional management enquiries by email, phone or face to face, assisting with meeting and event organizing by working accurately and efficiently for optimized operational performance. Currently working as an IELTS-PSN Administrator working with meticulous attention to accuracy to ensure efficient administrative support to conduct IELTS and OET exams using outstanding organization and planning skills to enhance smooth running of the center and to effectively manage and process all Speaking examiner administrative duties for the centre. Looking for opportunities to join an organization, where I can utilize my experience and knowledge, to continue my professional growth while maintaining a responsible and challenging career.
Timeline
IELTS / PSN ADMINISTRATOR
HIGHER COLLEGES OF TECHNOLOGY- CERT
2015.06 - Current (11 education.years_Label)
OFFICE ADMINISTRATOR / TEST ADMINISTRATOR
AMIDEAST
2013.06 - 2014.12 (1 education.year_Label & 6 education.months_Label)
EXAMINATIONS SERVICES ASSISTANT
IELTS, BRITISH COUNCIL
2011.05 - 2013.05 (2 education.years_Label)
OFFICE ADMINISTRATOR / TEST ADMINISTRATOR
AMIDEAST
2009.03 - 2010.05 (1 education.year_Label & 2 education.months_Label)
Calicut University
Bachelor of Arts from English Language & Literature
Annamalai University
Bachelor of Education from English & Computer Science
St. Teresa's Anglo Indian Higher Secondary School
Master of Computer Applications from Post Graduate Diploma in Computer Applications (PGDCA)