Zarqa Habibi
Dubai,DU
Summary
Creative, Self-motivated, Responsible, Hardworking & willing to take on new challenges. Value
relationships and always strive to do the best in all situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Touchworld Technology
11.2022 - Current
Touchworld Technology provides Fleet management solutions-GPS Tracking system ,Software Solutions.
- Working on CRM, managing customer data.
- Resolve customer inquiries via phone and email. Managed over 35 customers calls per day
- Handling companies trade license registration on ITC/ Asateel portal to obtain required permits to practice commercial transport activities.
- Activating vehicles and issuing Asateel certificates and vehicle permits.
- Collaborating with sales team ,accounts and technical team.
- Prepare daily reports.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients
Sales Coordinator
Exporient Middle East
05.2010 - 12.2010
Exporient Middle East is part of KAR Group, one of the largest importers and distributors of automotive spare parts and undercarriage equipment of passenger and commercial vehicles
- Managing customer Queries and Sales Support
- Handling Quotations / Follow ups and finalising orders
- Maintaining the filing system and co-ordination with Finance, Logistics & Warehouse
Sales Coordinator
Ace Automobiles
05.2007 - 11.2007
Ace Automobiles is dealer in Car Accessories and deals with Mechanical Repairs and Servicing of all kind of cars.
- Sales support and coordination while handling call-in/walk-in customer enquiries.
- Scrutiny, Filing and management of customer documents
- Coordinating with Store and Suppliers to manage goods and customer orders
Education
Bachelor in Automobile Engineering, B.E - First Cl -
M H Saboo Siddik College of Engineering
2006
Higher Secondary School Certificate (HSC) -
Guru Nanak Khalsa College Mumbai
2000
Skills
- MS Office Applications Working on Excel, Word and Google sheet
- Auto CAD
- Social Media Channels Linkedin, Facebook and Instagram
Certification
- Auto CAD 2D Drafting, Module 1 and 2 (02/2009)
CADD Center, Mumbai, India - Dissertation on “Different types of Engines and Comparative Data” (05/2006)
(B.E.S.T Buses ), Mumbai, India • Euro engines • Euro norms and Emission norms • SI and CI engines • CNG engines - MS Excel Advanced course: Aptech Computer Training U.A.E (Dec 2021)
Languages
Hindi
Upper Intermediate
B2
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Touchworld Technology
11.2022 - Current
Sales Coordinator
Exporient Middle East
05.2010 - 12.2010
Sales Coordinator
Ace Automobiles
05.2007 - 11.2007
Bachelor in Automobile Engineering, B.E - First Cl -
M H Saboo Siddik College of Engineering
Higher Secondary School Certificate (HSC) -
Guru Nanak Khalsa College Mumbai
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