Zar Wai Nan
Dubai,United Arab Emirates
Summary
Dynamic professional with a strong background in influential networking, business development, and sales. Demonstrates exceptional negotiation and terms management skills, coupled with a friendly demeanour and robust administrative capabilities. Adept at driving results and fostering meaningful business relationships to achieve organizational goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Senior Relationship Manager (Private Banking)
Myanma Apex Bank (MAB)
Yangon, Myanmar
01.2021 - 10.2024
- Led a team of two junior Relationship Managers to achieve key performance indicators on a month-to-month basis.
- Managed a portfolio of 100 high net-worth clients, whose Assets Under Management totalled to MMK 120 billion.
- Actively retained 90% of existing customers, and simultaneously acquired 10 additional private banking clients on a quarterly basis through telemarketing, networking, and continuous rapport-building.
Duty Manager
Wyndham Grand Yangon
Yangon, Myanmar
08.2018 - 11.2020
- Supervised a team of 50 employees across various departments to sustain smooth operations.
- Pioneered implementation of seasonal promotions, which increased guest patronage by 5%.
- Conducted training sessions for new employees, enhancing team competence.
Assistant Front-Desk Manager
Novotel Yangon Max
Yangon, Myanmar
05.2015 - 07.2018
- Resolved weekly customer enquiries and complaints through calm mediation practices.
- Executed targeted upselling and cross-selling of hotel rooms, which contributed to a 10% increase in total revenue.
- Consistently achieved monthly guest satisfaction targets, and ensured compliance with hotel safety and security measures.
Senior Receptionist
Premier Inn Dubai Investment Park
Dubai, United Arab Emirates
05.2011 - 11.2014
- Supported front-desk administrative operations in a timely and efficient manner
- Served as a point-of-contact for approximately 80 phone calls on a daily basis
- Coordinated reservations for conferences, restaurant seats, and accommodation.
Receptionist
Hotel Shwe Gone Daing
Yangon, Myanmar
05.2007 - 04.2011
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls and emails, resulting in effective communication flow within the company.
Education
Bachelor of Computer Science, B.C.Sc (Hons:) - Computer Science
University of Computer Studies
Yangon, Myanmar 08.2003 - 02.2007
Skills
- Influential networking
- Business development
- Sales and results-focused
- Negotiation and terms
- Administrative skills
- Friendly demeanour
- Cross-Cultural sensitivity
- Customer relations
- Complaint resolution
Accomplishments
- Manager of the Quarter | Novotel Yangon Max - 12/2017
- Employee of the Year | Premier Inn Dubai Investment Park Hotel - 2013-2014
- Most Willing and Helpful Member of the Year | Premier Inn Dubai Investment Park Hotel - 2012-2013
- Reception Team Member of the Month | Premier Inn Dubai Investment Park Hotel - 01/2014
- Reception Team Member of the Month | Premier Inn Dubai Investment Park Hotel - 10/2013
Languages
English, Myanmar
References
- Mr. Hla Win, Hotel Manager, Hotel Shwe Gone Daing, Yangon, Myanmar, +95 (9) 443001826
- Mrs. Jo Williams, General Manager, Premier Inn Dubai Investment Park, Dubai, United Arab Emirates, +971 48112805, jo.williams@mena.premierinn.com
- Ms. Aye Chan Mon @ Felicia, Front Office Manager, Novotel Yangon Max, Yangon, Myanmar, +95 (9) 250078252, rdm@wyndhamgrandyangon.com
- Mrs. Thuza Mitchell, Rooms Division Manager, Wyndham Grand Yangon, Yangon, Myanmar, +95 (9) 457212910
- Mr. Zaw Moe Aung, Deputy Chief Business Officer, Myanma Apex Bank, Yangon, Myanmar, +95 (1) 8610612, zawmoeaung@mabbank.com
Affiliations
- Swimming, Yoga, Travelling
Timeline
Senior Relationship Manager (Private Banking)
Myanma Apex Bank (MAB)
01.2021 - 10.2024
Duty Manager
Wyndham Grand Yangon
08.2018 - 11.2020
Assistant Front-Desk Manager
Novotel Yangon Max
05.2015 - 07.2018
Senior Receptionist
Premier Inn Dubai Investment Park
05.2011 - 11.2014
Receptionist
Hotel Shwe Gone Daing
05.2007 - 04.2011
Bachelor of Computer Science, B.C.Sc (Hons:) - Computer Science
University of Computer Studies
08.2003 - 02.2007
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