Microsoft Word/Excel
Zarwein Entendez Borinaga
Senior Sales Associate
Dubai
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Knowledgeable and dedicated customer service professional with extensive experience in retail business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
6
6
Certifications
1
1
Language
3
3
years of post-secondary education
Work History
Customer Service Agent, Sales Associate
ENOC Retail LLC
Dubai
02.2012 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Facilitated communications through management of inbound and outbound customer calls.
- Adapted to new applications and maintained knowledge of current technologies.
- Responded to customer calls and emails to answer questions about products and services.
Education
No Degree - Political Science
2006 - 2009
Skills
Service-oriented self-starter
Sales trends
Stocking and replenishing
Documentation and reporting
Outstanding communication skills
Exemplary work ethic
Merchandising understanding
Multi-tasking strength
Professional demeanor
Adapt to diverse groups
Point of sale operation
Upselling
Relationship building
Product promotions
Cash Handling
Customer Relations
Exceptional customer service
Microsoft Office Suite proficiency
Empathetic and genuine
Problem-solving skills
Sales training
Sales expertise
Product and service sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Technical errors which led to excellence.
- Achieved Target Sales through effectively helping with Upselling.
Software
Certification
Fire Safety Fundamentals & Proper Use Of Fire Extinguishers - Valid Until 26 Jan 2025 (Cert no. 00260102)/Brigade Fire Training Centre LLC (Dubai Civil Defence License no. HT1-FD/FFT/001/2014)
Interests
Outdoor Activities, Humanitarian Activities and Outreach
Timeline
IMS/EnMS Awareness TRaining - Valid Until May 2025/ENOC Retail LLC (Retail Training Centre)
05-2023
Fire Safety Fundamentals & Proper Use Of Fire Extinguishers - Valid Until 26 Jan 2025 (Cert no. 00260102)/Brigade Fire Training Centre LLC (Dubai Civil Defence License no. HT1-FD/FFT/001/2014)
01-2023
Emergency First Aider plus Defib & CPR - Valid Until 08 Dec 2025 (Cert no. FA7018725)/ITAC Safety Training Centre LLC (DCAS Permit no. T16012)
12-2022
Person In Charge/Food Safety (DISTINCTION) - Valid Until 14 July 2027 (Cert no. FS6736352)/Emirates International Accreditation Centre (Lincense no. CB-PRS-001)
07-2022
Fire Warden Training - Valid Until 05 July 2024 (Cert no. 315)/ENOC - Dubai Civil Defence
07-2022
Basic Food Safety/Food Service Training - Valid Until 08 Jun 2024 (Cert no. BFH - 16296/Safe Hand Foodtech Consultants
06-2022
Customer Service Agent, Sales Associate - ENOC Retail LLC
02.2012 - Current
Visayas States University - No Degree, Political Science
2006 - 2009