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• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Cleaned work areas and equipment to maintain faultless hygiene standards.

*Answer room service phone line and take guest orders following established policy and procedures.

*Administer and assign hotel guest orders to room service employees.

*Answer any guest questions and refer them, if necessary, to appropriate. management employees

* Communicate effectively both verbally and in writing to provide clear direction to the staff.

*Move throughout the facility and kitchen area (walk through) to visually monitor and take action to ensure food quality and service standard are met.

* Requires ability to operate computer equipment and other food and beverage computer system.

* Strong knowledge and passion for everything food and beverage.

*Assists guest in placing their orders, making recommendations and generally advising them

*Communicate over the telephone in the manner to promote a high degree of guest's satisfaction

• Prepared and served food to high standards.
• Advised customers on menu items, providing recommendations and addressing allergy concerns.
• Upsold sides and beverages to increase restaurant revenue.
• Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
• Advised customers on wine and beverage pairings with selected food items.
• Prepared tables for guests and reset tables between customers.
• Maintained high standards of food hygiene and customer service with strong quality and accuracy.
• Served food to guests at proper temperatures by bringing items to table immediately.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Clearly communicated customer dietary and allergy concerns to kitchen team.
• Verified completed orders and served guests at tables.

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.

• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Built and maintained displays of spirits, enticing guests to make purchases.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Maintained bar stocks, replenishing daily as necessary.
• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Welcomed guests with friendly conversation and fun atmosphere.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
• Consistently arrived at work on time and ready to start immediately.
• Increased revenue by upselling and recommending products.
• Applied positive customer service approach to increase satisfaction levels.