Summary
Overview
Work History
Education
Skills
Languages
Reading
Timeline
Hi, I’m

Zain Ul Abideen

Dubai
Zain Ul Abideen

Summary

As a seasoned professional with a wealth of experience across multiple industries, I bring a unique perspective and a results-driven approach to any role. With over a decade of experience as Director of Operations for a prominent IT company, I have honed my skills in strategic planning, financial management, and cross-functional collaboration.


My experience as a Project Manager for the Roadshow of BMW X7 which enabled me to lead diverse teams in executing high-impact events, while my time managing a retail clothing store taught me the value of exceptional customer service and effective inventory management. As a field sales in the telecommunications industry, I developed a deep understanding of the power of persuasive messaging and the importance of relationship-building.


As a master of NLP techniques, I am skilled in crafting powerful and persuasive messages that resonate with your target audience. My dynamic approach to leadership and my proven track record of success make me the ideal candidate for any business seeking to achieve unparalleled results.


Join me in revolutionizing your organization and elevating your success to new heights. Don't settle for mediocrity when you can achieve excellence with my strategic approach and persuasive messaging. Let's take your business to the next level together.

Overview

18
years of professional experience

Work History

Limra Solutions (Pvt) Limited

Director of Operations
04.2019 - 12.2022

Job overview

  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Avantgarde Brand Services FZ LLC

Project Management Consultant (For BMW X7)
02.2019 - 04.2019

Job overview

  • Took proactive approach to assessing and correcting problems at all stages.
  • Established timeframe and managed schedule throughout project.
  • Solicited client feedback on consultant performance and reviewed, implemented and executed changes to enhance project delivery.
  • Identified, targeted and delivered opportunities to make valuable contributions to strategic business objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Provided management for internal personnel, contractors and vendors.
  • Identified plans and resources required to meet project goals and objectives.

Goldmine Global

Financial Advisor
10.2017 - 12.2018

Job overview

  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Kept client financial plans optimized for current market trends and economic conditions.
  • Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.

TRG

Customer Service Representative
11.2006 - 11.2007

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.

TK MAXX

Sales Associate
06.2005 - 05.2006

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Tele 2

Marketing Advisor
10.2004 - 12.2005

Job overview

  • Adjusted ads to better align with desired consumer audiences and improve conversion rates.
  • Created customized marketing materials to increase product awareness.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Responsible for executing field sales, door to door and face to face selling.

Phones for All

Field Sales Representative
04.2005 - 08.2005

Job overview

  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Conducted research to monitor market conditions and industry competitors.
  • Represented company brand during customer and prospect interactions.
  • Visited key customers repeatedly to promote retention and relationships.
  • Maintained accurate and thorough records of leads and customer account information.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.

Education

SZABIST
, Islamabad, Pakistan

BBA
04.2009

Pennfoster High School
, Pennsylvania, UK

High School Diploma
01.2009

Skills

  • Quality Assurance
  • Overseeing Events
  • Business Management
  • Social Media Platforms
  • Hiring and Onboarding
  • Business Growth Initiatives
  • Sales Promotion
  • Strategic Consulting
  • Operations Oversight
  • Directing Team Members
  • Business Policies and Procedures
  • Content Workflow
  • Policy Development and Enforcement

Languages

English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Hindi
Advanced (C1)

Reading

  • Reading.
  • Working out.
  • Music.
  • Netflix.
  • Eating out.
  • Football.
  • Table Tennis.
  • Cricket.
  • Content Writing.

Timeline

Director of Operations

Limra Solutions (Pvt) Limited
04.2019 - 12.2022

Project Management Consultant (For BMW X7)

Avantgarde Brand Services FZ LLC
02.2019 - 04.2019

Financial Advisor

Goldmine Global
10.2017 - 12.2018

Customer Service Representative

TRG
11.2006 - 11.2007

Sales Associate

TK MAXX
06.2005 - 05.2006

Field Sales Representative

Phones for All
04.2005 - 08.2005

Marketing Advisor

Tele 2
10.2004 - 12.2005

SZABIST

BBA

Pennfoster High School

High School Diploma
Zain Ul Abideen