ZAYNAH SULTANA

Summary

Experience in working with global and local customers to adjust schedules and obtain consistent payments. Knowledgeable about SAP. Managed all areas of accounts receivable including receipt, reconciliation of customer payments and customer account adjustments.

Overview

2

years of professional experience

3

years of post-secondary education

Work History

Credit Controller

Dimension Data Middle East LLC

07.2021 - Current

Reduce past due balances and bad debts by coordinating collectionefforts with customers, sales and billing departments
Devised collection recovery strategies to resolve customer issuesand highly overdue accounts
Obtained payments and entered details into SAP system
Reached out to customers to check on payments and convey options
Applying for new bank guarantees
Assisting in collection of expired bank guarantees
Identify changes in payment patterns and propose action to avoiddefault
Handled disputed Invoices and negotiated to bring payment withinthe agreed terms
Responded promptly and completely to both client and internalenquiries
Performed other duties as delegated from time to time by the Credit
Anager or any other person designated in their absence
Obtained intercompany balance confirmations at end of every monthand reconciling the same if any disputes arise
Coordinating with procurement department for any invoicesubmission, clarification and changes to be made
Obtaining documents and coordinating with the sales department for
YC form and onboarding new clients
Preparing statements and reports for the company accountant
Meeting weekly/monthly/quarterly set collection targets
Chased customers ahead of payment deadlines, ensuring balancedaccounts within agreed invoice timeframes
Managed all reporting, documentation and record-keepingrequirements for department.

Finance Administrator Intern

Dimension Data Middle East

Abu Dhabi, United Arab Emirates

05.2020 - 06.2021

Two years of experience inaccounts receivables/creditcontrolling
Achieving daily, weekly andmonthly assigned collectiontargets
Ensure monthly processingdeadlines are met as required
Reducing the DSO levels
Completed task given by linemanager on time
Securing outstanding debtsby starting proceedingsagainst non-payingcustomers
Ensure that debts are paid in a timely manner
Meet daily/weekly collections targets set by the Firm
Chase overdue invoices by telephone, email & letter within agreedtimescales
Onboarding new client on the system
Regularly making contact with customers to ensure all relevant debtsare managed as necessary
Sent out Weekly, monthly client statements/letters as may be agreedfrom time to time
Posting payments on SAP
Assisting sales with registration and queries
Maintain accurate records of all chasing activity
Validating and sending invoices
Undertake account reconciliations as required
Provide accurate advice on Invoicing queries
Utilised excellent negotiation skills to minimize debtor days,improving overall financial efficiency

Accounts Receivable Associate Intern

Nova Plastic Industry, L.L.C

Abu Dhabi, United Arab Emirates

06.2019 - 07.2019

Managing and collecting debts from company debtors
Sending invoices to the customer
Negotiating payment plans
Responding to client inquiries
Calling up/ following up with customers from time to time forpayment plan

Education

Bachelor of Business -

Heriot Watt University

09.2016 - 11.2019

Skills

Process Expert

Collection Understanding

Knowledge of SAP

Documentation Preparation

Strong Excel Skills

Outcome Focused & Result Oriented

Building Customer Relations

Comfortable working with people at preferred levels

Software

SAP

Excel

Reference

Syed Sujad

Credit Control Manager

+971 50 9531734

syed.sujad@gmail.com

Timeline

Credit Controller - Dimension Data Middle East LLC

07.2021 - Current

Finance Administrator Intern - Dimension Data Middle East

05.2020 - 06.2021

Accounts Receivable Associate Intern - Nova Plastic Industry, L.L.C