ZEBA ASAD RIZVI
SHARJAH,UAE
Summary
A highly skilled professional with a strong target-driven mindset and extensive knowledge of banking regulations and procedures. Demonstrates exceptional interpersonal savvy, empathy, and understanding, ensuring effective communication and client satisfaction. Adept at multitasking in fast-paced environments, consistently achieving targets while maintaining compliance with industry standards. Career goals include leveraging expertise to drive success in the banking sector.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Relationship officer
Unicorn Commercial Brokers ( Mashreq Bank)
Dubai, United Arab Emirates
08.2024 - Current
- Maintained comprehensive records of all interactions with clients for tracking progress.
- Stayed updated on latest market trends for providing relevant advice to customers,.
- Established rapport with clients to facilitate open communication lines.
- Negotiated deals with customers, resulting in mutual benefits.
- Cultivated long-term relationships with customers through consistent follow-up and exceptional service delivery,.
- Collaborated with sales team to understand client needs more effectively.
- Delivered team objectives according to business development strategy.
- Managed over 50 customer calls per day.
Office administrator
Satkartar Web Tech
Noida, India
03.2022 - 06.2024
- Oversaw invoicing and billing tasks, maintaining financial transparency in office.
- Ensured smooth functioning of office with regular equipment checks.
- Facilitated training sessions for new hires ensuring quick familiarization with office protocols.
- Fostered positive work environment with clear communication skills.
- Streamlined office operations by implementing effective filing systems.
- Managed daily scheduling to facilitate organized operations.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
Telesales executive
Credit Link LLC
Dubai
08.2007 - 04.2010
- Analyzed customer feedback regularly, resulting in improved tele sales strategies over time.
- Provided product information to prospective customers to encourage purchases.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Utilized CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
- Increased sales by 10%
Education
Master of Arts - Literature & Economics
KANPUR UNIVERSITY
ETAWA INDIA 02.2000 - 04.2002
Skills
- Interpersonal savvy
- Empathy and understanding
- Target-Driven mindset
- Knowledge of banking regulations
- Banking procedures
- Multitasking capability
Languages
English
Advanced
Hindi
Native
Urdu
Proficient (C2)
Timeline
Relationship officer
Unicorn Commercial Brokers ( Mashreq Bank)
08.2024 - Current
Office administrator
Satkartar Web Tech
03.2022 - 06.2024
Telesales executive
Credit Link LLC
08.2007 - 04.2010
Master of Arts - Literature & Economics
KANPUR UNIVERSITY
02.2000 - 04.2002
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