Zebiba Hassen
Dubai,UAE
Summary
Dedicated and warm Hostess with experience in UAE and Ethiopia, skilled in guest greeting, reservations, seating coordination, and front-of-house management. Known for creating welcoming guest experiences, resolving issues professionally, and supporting smooth operations. Seeking a Hostess role to enhance service quality and uphold high hospitality standards.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Restaurant hostess [part-time]
Ibn Albahar (beachfront restaurant) & primi lounge
dubai, UAE
2025.01 - 2026.03
- Greet visitors warmly to create welcoming atmosphere.
- Assist in managing appointment schedules and ensure accurate guest records are maintained.
- Respond to client inquiries via phone and face-to-face interactions in a timely manner.
- Manged reservation and guest flow using SEVENROOM RESERVATION SYSTEM
- Ensure cleanliness of reception area and maintain professional appearance consistently.
Hostess
The Beach Grill
2024.02 - 2025.01
- Greeted guests warmly, verified reservations, and ensured seating arrangements.
- Coordinated table turnover with waitstaff to maintain smooth service flow.
- Managed peak-hour queues by providing wait times, updates, and friendly manner.
- Ensured the reception, menu stands, and entry areas remained clean and organized.
- Addressed guest inquiries and escalated service issues when necessary.
Hostess
OPSO
2023.09 - 2024.01
- Managed reservations and walk-ins through SevenRooms, optimizing table distribution.
- Provided attentive greetings and guided guests to their assigned seating promptly.
- Communicated seating priorities with supervisors to support busy shifts.
- Maintained front-of-house organization, ensuring cleanliness and menu readiness.
- Handled customer concerns politely and coordinated with management for solutions.
Education
High School Diploma -
EthiopiaSkills
- Guest Relations
- Customer Service
- Reservation Management
- Seating Coordination
- Front Desk Operations
- Communication Skills
- Problem Handling
- Multitasking Ability
- Time Management
- Team Coordination
- Reception Management
- Hospitality Etiquette
- Attention to Detail
- Phone Handling
- POS System
Certification
- Food Safety Training
- First Aid Certification
- Menu Manners
- Communication Skills
LANGUAGES
English
Arabic
Timeline
Restaurant hostess [part-time]
Ibn Albahar (beachfront restaurant) & primi lounge
2025.01 - 2026.03
Hostess
The Beach Grill
2024.02 - 2025.01
Hostess
OPSO
2023.09 - 2024.01