Zeeshan Ahmad
Customer Service Representative
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Operations Assistant / Clerk
Emirates Post Group
01.2022 - Current
- Communicate with customers on timely basis to possible the Deliveries of shipments as soon as possible
- Follow up on complaint and immediately help to resolve the task as per demands
- Handling VIP and Priority inquiries, attending & resolving the queries of varied customers, bill payments and funds transfers
- Executed customer questions, resolving issues and reducing the need for supervisor assistance
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Sales Executive
Wholetail (e.Mundi)
02.2018 - 12.2021
- Consistently exceeded monthly incremental revenue goals, sales and revenue targets by 95% using consultative value-driven approach to account management
- Responsibilities went out daily to bring in new accounts and business as well as work on existing account
- Producing and presenting performance reports to senior managing all contracts with the buyers and third-party contractors
- Monitoring and analysing the overall performance of the distribution team
- Prepared and submitted sales contract for orders and Answered client questions about credit terms, products, price, and availability
- Established and maintained positive relationships with vendors to determine product availability and quality.
Sales Executive
Turab Ul Harman
11.2015 - 01.2018
- Meet monthly sales quotas and activity levels on a consistent basis
- Maintained and updated sales activity records in tracking system
- Generated sales revenue via telemarketing lead groups and cold calling
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Developed and implemented account management plans to establish customer satisfaction.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Bachelor of business administration (B.B.A) in Marketing -
Punjab university Lahore
Lahore, PakistanDiploma of Business Administration (D.B.A) - undefined
Technical Board Punjab
Lahore, PakistanSkills
Excellent communication and interpersonal skills
undefinedCertification
Senior Loan officer (ASA Pakistan)
Timeline
Operations Assistant / Clerk
Emirates Post Group
01.2022 - Current
Sales Executive
Wholetail (e.Mundi)
02.2018 - 12.2021
Sales Executive
Turab Ul Harman
11.2015 - 01.2018
Bachelor of business administration (B.B.A) in Marketing -
Punjab university Lahore
Diploma of Business Administration (D.B.A) - undefined
Technical Board Punjab
Senior Loan officer (ASA Pakistan)
English Proficiency certification
Auto cad
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