Zeeshan Ahmad
Customer Service Representative
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Operations Assistant / Clerk
Emirates Post Group
01.2022 - Current
- Communicate with customers on timely basis to possible the Deliveries of shipments as soon as possible
- Follow up on complaint and immediately help to resolve the task as per demands
- Handling VIP and Priority inquiries, attending & resolving the queries of varied customers, bill payments and funds transfers
- Executed customer questions, resolving issues and reducing the need for supervisor assistance
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Sales Executive
Wholetail (e.Mundi)
02.2018 - 12.2021
- Consistently exceeded monthly incremental revenue goals, sales and revenue targets by 95% using consultative value-driven approach to account management
- Responsibilities went out daily to bring in new accounts and business as well as work on existing account
- Producing and presenting performance reports to senior managing all contracts with the buyers and third-party contractors
- Monitoring and analysing the overall performance of the distribution team
- Prepared and submitted sales contract for orders and Answered client questions about credit terms, products, price, and availability
- Established and maintained positive relationships with vendors to determine product availability and quality.
Sales Executive
Turab Ul Harman
11.2015 - 01.2018
- Meet monthly sales quotas and activity levels on a consistent basis
- Maintained and updated sales activity records in tracking system
- Generated sales revenue via telemarketing lead groups and cold calling
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Developed and implemented account management plans to establish customer satisfaction.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Bachelor of business administration (B.B.A) in Marketing -
Punjab university Lahore
Lahore, PakistanDiploma of Business Administration (D.B.A) - undefined
Technical Board Punjab
Lahore, PakistanSkills
Excellent communication and interpersonal skills
Ability to build strong professional relationships
Professionally and efficiently communicate across departments
Good organizational skills strong attention to detail
Interpersonal skills with strong customer service orientation
Domain Expertise -sales Reports, customer Servicing, Logistics
Engagement Management - Managing Key Relationships across all levels
Certification
Senior Loan officer (ASA Pakistan)
Timeline
Operations Assistant / Clerk
Emirates Post Group
01.2022 - Current
Sales Executive
Wholetail (e.Mundi)
02.2018 - 12.2021
Sales Executive
Turab Ul Harman
11.2015 - 01.2018
Bachelor of business administration (B.B.A) in Marketing -
Punjab university Lahore
Diploma of Business Administration (D.B.A) - undefined
Technical Board Punjab