ZEESHAN ASRAR
Sr. Support Engineer
Dubai
Summary
Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 18 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, coding and analytics.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sr Customer Support Engineer
Xerox Emirates LLC
Dubai
03.2014 - Current
- Installation and commissioning of commercial printers
- Conduct technical diagnostics and resolve issues as per SLA with the clients
- Troubleshoot and resolve different electrical, mechanical and network issues to reduce the downtime to the minimal level
- Perform planned preventive maintenance on different client assets
- Conduct different technical assessments, suggest retrofits based on client budget for process optimization
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Conduct trainings for different clients yield best results with the Xerox products
- Build client relation and generate sales leads.
Customer Support & Service Engineer
International Empire Traders LLC U.A.E
Dubai
11.2009 - 02.2014
- To maintain the machines performance & reliability by monthly visits to the banking machines
- To troubleshoot the electronic, electrical, mechanical and networking problems of machines
- Maintain daily call log and generate reports
- Installation of CDMs at client locations, by assuring the proper network connectivity and interaction of machine with the server
- Add essential updates as advised by the bank server related to firewall, antivirus and application to avoid security breach.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Trainee SBO
Karachi Electric Supply Corporation LTD, K.E.S
Karachi
04.2008 - 09.2008
- Three years apprenticeship in “ELECTRICAL” technology from “M/S SIEMENS ENGINEERING COMPANY PAKISTAN” in 2004.
Asst. Engineer
AGRIAUTO Industries Ltd
Karachi
01.2005 - 03.2008
- Implementation of Electrical Preventive Maintenance weekly targets as per plan
- Conducting the Preventive Maintenance and regular maintenance of Electrical Equipment and Machines as per the schedule in time
- Commissioning and Maintenance of 4x1850KVA Diesel Generators of Dorman & Perkins Set
- Commissioning and Maintenance of 2x75KW Screw Air Compressor of Atlas & CompAir
- Performed necessary computations during preparation of electrical schematics, system drawings and wire diagrams.
Education
Electrical Engineering
Dadabhoy Institute of Higher Education
Karachi, Pakistan 03.2007 - 05.2008
High School Diploma -
Saifee Eide Zahabi Institute of Technology
Karachi, Pakistan 09.2003 - 09.2006
Skills
Technical issues analysis
Staff education and training
Customer service expert
Desktop support
Certification
6 Months Training in “Karachi Electric Supply Corporation LTD (K.E.S.C)” as a Trainee Switch Board Officer
Timeline
Sr Customer Support Engineer
Xerox Emirates LLC
03.2014 - Current
Customer Support & Service Engineer
International Empire Traders LLC U.A.E
11.2009 - 02.2014
6 Months Training in “Karachi Electric Supply Corporation LTD (K.E.S.C)” as a Trainee Switch Board Officer
09-2008
Trainee SBO
Karachi Electric Supply Corporation LTD, K.E.S
04.2008 - 09.2008
Electrical Engineering
Dadabhoy Institute of Higher Education
03.2007 - 05.2008
Asst. Engineer
AGRIAUTO Industries Ltd
01.2005 - 03.2008
High School Diploma -
Saifee Eide Zahabi Institute of Technology
09.2003 - 09.2006
Three years apprenticeship in “ELECTRICAL” technology from “M/S SIEMENS ENGINEERING COMPANY PAKISTAN”
01-2001