Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ZEESHAN ASRAR

ZEESHAN ASRAR

Sr. Support Engineer
Dubai

Summary

Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 18 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, coding and analytics.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Sr Customer Support Engineer

Xerox Emirates LLC
Dubai
03.2014 - Current
  • Installation and commissioning of commercial printers
  • Conduct technical diagnostics and resolve issues as per SLA with the clients
  • Troubleshoot and resolve different electrical, mechanical and network issues to reduce the downtime to the minimal level
  • Perform planned preventive maintenance on different client assets
  • Conduct different technical assessments, suggest retrofits based on client budget for process optimization
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Conduct trainings for different clients yield best results with the Xerox products
  • Build client relation and generate sales leads.

Customer Support & Service Engineer

International Empire Traders LLC U.A.E
Dubai
11.2009 - 02.2014
  • To maintain the machines performance & reliability by monthly visits to the banking machines
  • To troubleshoot the electronic, electrical, mechanical and networking problems of machines
  • Maintain daily call log and generate reports
  • Installation of CDMs at client locations, by assuring the proper network connectivity and interaction of machine with the server
  • Add essential updates as advised by the bank server related to firewall, antivirus and application to avoid security breach.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Trainee SBO

Karachi Electric Supply Corporation LTD, K.E.S
Karachi
04.2008 - 09.2008
  • Three years apprenticeship in “ELECTRICAL” technology from “M/S SIEMENS ENGINEERING COMPANY PAKISTAN” in 2004.

Asst. Engineer

AGRIAUTO Industries Ltd
Karachi
01.2005 - 03.2008
  • Implementation of Electrical Preventive Maintenance weekly targets as per plan
  • Conducting the Preventive Maintenance and regular maintenance of Electrical Equipment and Machines as per the schedule in time
  • Commissioning and Maintenance of 4x1850KVA Diesel Generators of Dorman & Perkins Set
  • Commissioning and Maintenance of 2x75KW Screw Air Compressor of Atlas & CompAir
  • Performed necessary computations during preparation of electrical schematics, system drawings and wire diagrams.

Education

Electrical Engineering

Dadabhoy Institute of Higher Education
Karachi, Pakistan
03.2007 - 05.2008

High School Diploma -

Saifee Eide Zahabi Institute of Technology
Karachi, Pakistan
09.2003 - 09.2006

Skills

Technical issues analysis

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Certification

6 Months Training in “Karachi Electric Supply Corporation LTD (K.E.S.C)” as a Trainee Switch Board Officer

Timeline

Sr Customer Support Engineer

Xerox Emirates LLC
03.2014 - Current

Customer Support & Service Engineer

International Empire Traders LLC U.A.E
11.2009 - 02.2014

6 Months Training in “Karachi Electric Supply Corporation LTD (K.E.S.C)” as a Trainee Switch Board Officer

09-2008

Trainee SBO

Karachi Electric Supply Corporation LTD, K.E.S
04.2008 - 09.2008

Electrical Engineering

Dadabhoy Institute of Higher Education
03.2007 - 05.2008

Asst. Engineer

AGRIAUTO Industries Ltd
01.2005 - 03.2008

High School Diploma -

Saifee Eide Zahabi Institute of Technology
09.2003 - 09.2006

Three years apprenticeship in “ELECTRICAL” technology from “M/S SIEMENS ENGINEERING COMPANY PAKISTAN”

01-2001

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ZEESHAN ASRARSr. Support Engineer