Zeeshan Khan

IT Operation
Laptop Configuration
window creation
Hardware and Software Error Debugging and resolve
printer Configuration
VPN Configuration
Remote Support on different tools.

• Coordinate incident investigation, analysis and closure by escalating to appropriate L1, L2 support teams.
  Providing IT and network support to users setting up audio /video conferences for daily meetings(zoom meeting)
  Networking troubleshooting lan troubleshooting
  Domain configuration.
  Windows installation drivers setup ,users data backup.
  SAP installation & configuration.
  Offices 365:outlook configuration office package installation.
  McAfee antivirus endpoint security installation.
  End user Machine detail checkup troubleshooting.
  VPN installation and configuration.
  Software's installation.
  Remote Support on different tools such as, MS Team, Any Desk, Quick Assist, TeamViewer.

• Effectively manage the full lifecycle of incidents and service requests received from internal and external customers
  Answer inbound customer service calls and emails. Maintain high quality of communication with customers in all channels
  Coordinate incident investigation, analysis and closure by escalating to appropriate L1, L2 & L3 support teams
  Adhere to all policies and procedures of the Service Desk.

• Teaching a programming Languages HTML5 and CSS3, C#,
  C++,MYSQL, SQL SERVER and RDBMS.
   Observing and managing classroom dynamics.
   Invigilating and grading projects, quizzes, and examinations.
   Tracking and communicating students' advancement throughout the course.

Performs technical maintenance such as, data backups, rebuilding desktops, building and
repairing boot disks, setting up and dismantling labs, cleaning keyboards, screens and mice,
changing printer ribbons and cartridges.
 Give support on all inventories ex: weekly, monthly and quarterly.
 Prepare lab Computer or equipment for upcoming research experiments.
 Report data and compile information into graphs and documents.
 Interpret needs and oversee planning, installation, setup, support and documentation of
network systems.
 Perform all backup related activities on daily, weekly & monthly basis.

• Performs defined tasks per documented instructions/processes.
   Makes appropriate changes to the documentation, as needed.
   Make the all job entries in computerized.
   Each job Application Entry should have valid number.
   The day-to-day duties is to monitor production jobs running in our data centers in the scheduling
  software Control.