ZEESHAN MUSTAFA
Dubai
Summary
- Looking forward to challenging and enriching role in the field of retail sales and strengthen the overall organizational performance that drives towards profits. Focused Retail Sales Expert driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Built strategic partnerships and managed existing relationships. Proven leader with ability to meet and exceed sales objectives.
Overview
9
9
years of professional experience
Work History
Senior Consultant
National General Insurance Company
Dubai
12.2021 - Current
- Coordinated with contracting department to resolve payer issues.
- Communicated effectively with members of operations, finance and clinical departments.
- Presented insurance options to customers in order to close sales on new policies.
- Researched and resolved routine and complex issues.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
IT Manager
Sino World Genral Treading
Dubai
01.2021 - 09.2021
- Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
Business Consultant
Etisalat Telecommunications RETAIL SALES EXPERT
Dubai
06.2015 - 01.2021
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Providing best class customer service as front-line sales staff and ensure that customer achieves highest levels of satisfaction.
- Doing effective need analysis and propose cellular services to each customer segment accordingly.
- Always maintained open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship.
- Kept healthy outcome relation with all potential and existing clients, ensuring proper servicing and after sales support to clients.
- Prioritize the client needs and requirements and then customizing the product/ services as per their needs, solution oriented sale.
- Mastered in retail sales techniques (Objection Handling, Solution Selling, Customer Rapport, Suggestive Selling). Proven record of achieving monthly sales targets and strives to exceed more.
- Trained new joiner to get hand on experience on system tools and portal to perform effectively.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Lead various styles of engagements such as product development, technical delivery and advisory.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
Floor Supervisor
PTCL Contact Center
Islamabad
01.2013 - 03.2015
- Coached and mentored junior retail staff to improve quality and productivity standards.
- Resolved product issues and shared benefits of new technology.
- Assisted customers with questions and concerns.
- Reduced average customer response time compared to past data by diversifying skill set to extend comprehensive representation.
- Translated technical jargon to customers, actively listening to identify gaps in customer knowledge in order to promote understanding of PTCL Products..
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with store and product complaints.
- Answered customer telephone calls promptly to improve on-hold wait times.
- Obtained information to resolve customer inquiries.
Education
Bachelors of Commerce - E-commerce's
Punjab College Rawalpindi
Islamabad2011
Intermediate - Commerce
Punjab College Rawalpindi
I-com2009
SSCE - F-G- Sir Syed
Board of Intermediate & Secondary, Rawalpindi
High School2007
Skills
- Complaint handling
- Customer complaint resolution
- Customer- and service-oriented
- B2B sales and customer service
- Retail merchandising expertise
- Self-motivated
- Superb time management
- Outstanding customer service
- Confident communicator
- Time management ability
- Apple product promotions
- Smart Phones product expertise
- Office 365
- Microsoft Teams
- Documentation and reporting
- Organization and Time Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
- Supervised team of 28 staff members.
- Achieved 100% Target by introducing Apple Products for Achievement monthly Sale Target.
Personal Information
- Date of birth : 09/06/1990
- Marital Status : Married
- Nationality: Pakistani
- Availability: Immediately
- Valid UAE Dubai driving license
Timeline
Senior Consultant
National General Insurance Company
12.2021 - Current
IT Manager
Sino World Genral Treading
01.2021 - 09.2021
Business Consultant
Etisalat Telecommunications RETAIL SALES EXPERT
06.2015 - 01.2021
Floor Supervisor
PTCL Contact Center
01.2013 - 03.2015
Bachelors of Commerce - E-commerce's
Punjab College Rawalpindi
Intermediate - Commerce
Punjab College Rawalpindi
SSCE - F-G- Sir Syed
Board of Intermediate & Secondary, Rawalpindi