Zeeshan Sultan
Sales Executive
Dubai,United Arab Emirates
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Tale sales executive
Jumbo Electronics
Dubai , United Arab Emirates
2022.05 - 2022.11
- Place call average to the customers on a daily basis is 80-120
- Updating CRM on daily basis
- Keep record of all conversations in our call center database in a comprehensible way
- Generated new leads and opportunities to maximize revenue.
- Established and maintained positive, profitable client relationships through superb communication.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Used cold-calling, email outreach and LinkedIn to source and develop opportunities.
- Managed client relationships from early stages of sales process through to post-sales
- Updated CRM software with contract records, renewal timeframes and customer details.
TELESALES SPECIALISTS / CUSTOMER SERVICE REPRESENTATIVE
EASY STORE ELECTRONIC TRADING L.L.C.
Dubai , United Arab Emirates
2020.12 - 2022.04
- Roles and Responsibilities: Place phone calls to potential customers to educate them on services and products offered by the company
- Answer phone calls from customers with inquiries or complaints, and resolve the issue as quickly as possible
- Assist in the operation of the company switchboard
- Place call average to the customers on a daily basis is 100 -150
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to policies and procedures for continued company compliance.
- Employed active listening and product expertise to successfully resolve inbound queries.
CUSTOMER SERVICE REPRESENTATIVE
SSB BAZAAR DUBAI
Dubai
2019.07 - 2020.12
- Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team motivation
- Establishing solid and trusting relationships through exceptional communication and interpersonal skills
- Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
COUNTER SALESPERSON
AL WAFIQ ELECTRONICS TRADING L.L.C
Dubai
2018.12 - 2019.06
- Achieve personal sales goals while supporting the goals of the team Work outdoors during all weather conditions Closing sales very smoothly and with humble behaviour.
- Built and maintained rapport with customers to promote consistent repeat business.
- Greeted customers within 10-second timeframe.
- Swiftly qualified customers' purchase needs, offering appropriate product advice to guarantee satisfaction.
- Helped to open and close deli counter in line with store policies.
SALES EXECUTIVE
RISER MARKETING MANAGEMENT L.L.C
Dubai
2018.03 - 2018.10
- And Responsibilities: Selling a range of products and services, to both new and existing clients
- Working on high quality appointment setting campaigns
- Conveying technical information to customers
- Closing sales and making plans to gain repeat business.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built long-term relationships with customers and generated referrals from existing clients.
DIRECT SALES EXECUTIVE
BRICKS AND CLICKS TECHNICALSERVICES L.L.C
Dubai
2016.12 - 2017.10
- Roles and Responsibilities: Outdoor sale of CCTV, Sign Boards, Interior Designing, Glass Work, AC Service
- Maintenance Work, Electrician Work Etc
- Reviewing your own sales performance, aiming to meet or exceed targets
- Collaborate with other team members and management to optimize sales processes
- Identify lead generation opportunities in order to expand the territory and drive upsells
- High volume of customer contacts through phone and email each day.
- Analysed industry and competitor trends to enhance sales strategy.
JUNIOR CLERK
RUPALI POLYESTER LIMITED, GROUP OF
Sheikhupura , Pakistan
2013.10 - 2016.08
- Preparation of Cash and petty expenses
- Preparation Books Manual as well as on computer
- Preparation of Monthly Salary, overtime, etc
- Record of Monthly Stock Punching Staff Leave And Maintain their Record for Audit
- Formulated and submitted weekly reports to manager.
- Photo copied files, scanned records and filed documents by alphabetical order.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
Education
Bachelor of Arts - Arts
University Of Punjab
Lahore, Punjab, Pakistan 2011.01 - 2013.03
Diploma In Commerce - Business
Punjab Board of Technical
Sheikhupura 2009.01 - 2011.03
Matriculation - Science
Bise Lahore
Sheikhupura, Punjab 2007.01 - 2009.01
Skills
- COMPUTER EXPERTISE:
- Proficiency in all
- MS Office especially MS Excel.
- Good Communication Skills, able to present to the higher Management.
- Ability to adapt to new technology rapidly.
- Window Installation, In Page.
- Web Browsing and all Current Tools for Business and Office Use.
- Competitive and trend analysis
- Relationship management
- Internet and e-mail marketing
- Salesforce
Interests
ACTIVITIES AND INTERESTS, In my spare time I enjoy reading books and spend time with my family and friends in weekend, Cricket Player good leader - ship skills
ABOUT ME: I'm self-Starter, Energetic, Motivational, Monthly and weekly Target achiever, Fast Learner, Decision Maker as per the situation, A team Player, Hard Worker, Loyal with work Loyal with Company.
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Punjabi
Native
Timeline
Tale sales executive
Jumbo Electronics
2022.05 - 2022.11
TELESALES SPECIALISTS / CUSTOMER SERVICE REPRESENTATIVE
EASY STORE ELECTRONIC TRADING L.L.C.
2020.12 - 2022.04
CUSTOMER SERVICE REPRESENTATIVE
SSB BAZAAR DUBAI
2019.07 - 2020.12
COUNTER SALESPERSON
AL WAFIQ ELECTRONICS TRADING L.L.C
2018.12 - 2019.06
SALES EXECUTIVE
RISER MARKETING MANAGEMENT L.L.C
2018.03 - 2018.10
DIRECT SALES EXECUTIVE
BRICKS AND CLICKS TECHNICALSERVICES L.L.C
2016.12 - 2017.10
JUNIOR CLERK
RUPALI POLYESTER LIMITED, GROUP OF
2013.10 - 2016.08
Bachelor of Arts - Arts
University Of Punjab
2011.01 - 2013.03
Diploma In Commerce - Business
Punjab Board of Technical
2009.01 - 2011.03
Matriculation - Science
Bise Lahore
2007.01 - 2009.01
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