Zeeshan Tanveer
Retail Store Supervisor (Acting)
Summary
Encouraging Supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
3
3
Certificates
4
4
Languages
Work History
Supervisor
Alshaya Group
05.2021 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
Senior Sales Associate
Alshaya Group
02.2018 - 04.2021
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered customers' questions and providing exceptional customer service.
- Provided outstanding customer service by addressing inquiries promptly.
- Displayed very good communication and customer service skills.
Education
Bachelor of Arts - Arts
Allama Iqbal Open University
Pakistan 05.2001 -
Skills
Top-notch customer service
Fluency in both spoken and written english
Excellent interpersonal and customer service skills
Task Delegation
Employee Motivation
Store operations
Staff Training and Development
Certification
Leadership & Social Influence
Timeline
Transforming Task With AI
01-2024
CPT (Cyber Security)
07-2023
Leadership & Social Influence
03-2023
Supervisor
Alshaya Group
05.2021 - Current
Senior Sales Associate
Alshaya Group
02.2018 - 04.2021
Bachelor of Arts - Arts
Allama Iqbal Open University
05.2001 -
Accomplishments
- Collaborated with team of 18 in the development of Conversion Improvement Project.
- Achieved target of 25 millions through effective training of team and customer service skills
- Supervised team of 18 staff members.