One of my biggest passion is travelling travelling is the efficient way to learn about all the cultures in the world and getting in touch with people from different countries I love flying and hanging out with new peoples I'm very visionary and cosmopolitan
Zeeshan Tariq
Customer Service Representative
Dubai
Summary
Enthusiastic Senior Customer Service Representative with more than 8 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. . Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior customer service
Ikea al futtaim
Dubai
2015.10 - Current
- Reduced average call time 40% with optimal call control and proper use of internal knowledge bases.
- Always performing with high standards in terms of customer service.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Being Empathetic and solution oriented towards customers and team members.
Sales associate
EMAX ELECTORNIC STORE
Dubai
2014.03 - 2014.08
- Prepared merchandise for sales floor by pricing or tagging.
- Passion for customer satisfaction.
- Embracing other cultures,positive attitude.
- Able to be one of the progressive team member.
- Engaged with customers to build rapport and royalty.
- Had the ability to with people from many cultures.
- Curiosity to learn and meet new people.
Supervisor
IML TOTALLY PEOPLE PROMOTING AGENCY
Dubai
2013.10 - 2015.09
- Handling documents, credit notes, Permission letter etc team in a very polite and friendly way
- Able to provide an authentic experience to customers.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Managed to work in a demanding schedule.
- Natural ability to provide excellent service in team environment.
Education
High School Diploma -
Pakistan Education Academy
Dubai 2006.05 - 2015.05
Bachelor of Science - computer systems
Szabist University of Science And Technology Dubai
Dubai 2015.05 - 2020.05
Skills
Fluent in written and spoken English
Reliable and adaptive team worker
Superior communication skills
Certification
Fire Marshal, IKEA, Al Futtaim
Interests
Additional Information
Height: 176cm
BMI:26.5
Weight:180 pounds
Timeline
Fire Marshal, IKEA, Al Futtaim
2019-11
First Aider, IKEA , Al Futtaim
2019-02
Senior customer service
Ikea al futtaim
2015.10 - Current
Bachelor of Science - computer systems
Szabist University of Science And Technology Dubai
2015.05 - 2020.05
Sales associate
EMAX ELECTORNIC STORE
2014.03 - 2014.08
Supervisor
IML TOTALLY PEOPLE PROMOTING AGENCY
2013.10 - 2015.09
High School Diploma -
Pakistan Education Academy
2006.05 - 2015.05