Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Zeinap Elsayed

Zeinap Elsayed

Al Fujairah City,United Arab Emirates

Summary

Dedicated professional with a strong background in customer service, customer relations, and data entry. Proven expertise in complaint resolution and client hospitality, ensuring high levels of client satisfaction. Demonstrates a professional attitude and security awareness in all interactions. Committed to leveraging skills to enhance customer experiences and contribute to organisational success.

Overview

17
17
years of professional experience

Work History

Receptionist

Tiba Hospital
Alexandria, Egypt
03.2020 - Current
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.

Nursing

Zohor Hospital
Egypt, Alexandria
01.2008 - 10.2020
  • Facilitated smooth nursing operations by monitoring stock levels and placing orders in line with anticipated needs.
  • Enabled continuity of nursing care by providing clear, comprehensive handover during transition to next shift.
  • Furthered and enhanced knowledge, practice and professional behaviour in nursing environment.
  • Provided hands-on nursing care to patients under direct supervision and in alignment with medical centre's policies and procedures.
  • Oversaw, trained and mentored student and junior nursing staff.

Education

industrial diploma -

Commercial Technical Institute
Egypt

Skills

  • Customer Service
  • Customer relations
  • Data Entry
  • Complaint resolution
  • Client hospitality
  • Security awareness
  • Professional attitude

Languages

Arabic
Native
English
Intermediate

Timeline

Receptionist

Tiba Hospital
03.2020 - Current

Nursing

Zohor Hospital
01.2008 - 10.2020

industrial diploma -

Commercial Technical Institute
Zeinap Elsayed