Zeinap Elsayed
Al Fujairah City,United Arab Emirates
Summary
Dedicated professional with a strong background in customer service, customer relations, and data entry. Proven expertise in complaint resolution and client hospitality, ensuring high levels of client satisfaction. Demonstrates a professional attitude and security awareness in all interactions. Committed to leveraging skills to enhance customer experiences and contribute to organisational success.
Overview
17
17
years of professional experience
Work History
Receptionist
Tiba Hospital
Alexandria, Egypt
03.2020 - Current
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
Nursing
Zohor Hospital
Egypt, Alexandria
01.2008 - 10.2020
- Facilitated smooth nursing operations by monitoring stock levels and placing orders in line with anticipated needs.
- Enabled continuity of nursing care by providing clear, comprehensive handover during transition to next shift.
- Furthered and enhanced knowledge, practice and professional behaviour in nursing environment.
- Provided hands-on nursing care to patients under direct supervision and in alignment with medical centre's policies and procedures.
- Oversaw, trained and mentored student and junior nursing staff.
Education
industrial diploma -
Commercial Technical Institute
EgyptSkills
- Customer Service
- Customer relations
- Data Entry
- Complaint resolution
- Client hospitality
- Security awareness
- Professional attitude
Languages
Arabic
Native
English
Intermediate
Timeline
Receptionist
Tiba Hospital
03.2020 - Current
Nursing
Zohor Hospital
01.2008 - 10.2020
industrial diploma -
Commercial Technical Institute
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