Zeineb Arfaoui
Dubai
Summary
Energetic and multilingual international Flight Attendant with dynamic customer service skills. seeking the opportunity to work in a rapidly growing airline as `Fly Dubai `. Professional and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
International Flight Attendant
Fly Emirates
06.2022 - Current
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary .
- Ensured an excellent safety and assurance to customers in critical phases of the flight .
- Resolved passenger conflicts and managed solutions .
- Provided the best assistance to travelers with reduced mobility and special needs .
- Provided a comfortable and relaxing inflight atmosphere to Claustrophobic travelers .
- Applied first aid knowledge to manage medical cases efficiently .
- Maintained a professionalism during busy and long flights.
- Worked successfully under pressure and maintained the on time service delivery .
Upselling Agent \ Customer Service
National Pen
08.2020 - 05.2022
- Dealing with customer`s complaints and recommending solutions .
- Managing Online payments .
- Upselling and Promoting Products to customers .
- Replying for Reviews on trustpilot .
- Answering inbound calls.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
English Tutor
Kids Magic World , English Club
01.2020 - 03.2020
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs to prepare for annual exams .
Receptionist Coordinator
General Practitioners
06.2018 - 08.2018
- Arranging appointments and providing medical infiormation.
- Assisting customers with medical documents and insurance process .
- Ensured a welcoming environment for patients and maintained a n organized reception atmosphere.
Education
License in English Language And Civilization -
Faculty of Letters , Arts And Humanities `FLAHM`
Tunisia, Manouba07.2019
Bachelor Degree of Economics And Managment
Al Farabi High School
Tunisia07.2015
Skills
- Fitting in a Multicultural environment
- High attention to details
- Excellent teamwork player
- Enthusiastic and energetic
- Patient and headworker
- Ability to work under pressure
- Multitasking skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Personal Information
Gender : Female
Marital Status : Married
Date of Birth : 21/07/1996
Certification
- Certifications
- Granted By Université Centrale of Tunis -2019
- Communication skills and public speaking
- Leadership Techniques
Timeline
International Flight Attendant
Fly Emirates
06.2022 - Current
Upselling Agent \ Customer Service
National Pen
08.2020 - 05.2022
English Tutor
Kids Magic World , English Club
01.2020 - 03.2020
Receptionist Coordinator
General Practitioners
06.2018 - 08.2018
License in English Language And Civilization -
Faculty of Letters , Arts And Humanities `FLAHM`
Bachelor Degree of Economics And Managment
Al Farabi High School
- Certifications
- Granted By Université Centrale of Tunis -2019
- Communication skills and public speaking
- Leadership Techniques
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