Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Zelal  Dabbagh

Zelal Dabbagh

Ajman

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

9
9
years of professional experience

Work History

Administrative-assistant

Alkhayat CO.
02.2013 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Bachelor Of English Literature - English Literature

Aleppo University
Syria
08.2008

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Filing
  • Scheduling
  • Documentation and Recordkeeping
  • Microsoft Office Suite
  • Office Management
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Excel spreadsheets
  • Appointment Scheduling
  • Recordkeeping
  • Verbal Communication
  • Data organization
  • Deadline-oriented
  • Records Management

Accomplishments

  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Successfully resolved Number customer issues per Time period.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Responded to over Number customer inquiries each day.
  • Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Recognized by customers and Job Title for expedient and effective service.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • Lions Club
  • Jaycees
  • Society of Women Engineers

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)

Timeline

Administrative-assistant

Alkhayat CO.
02.2013 - 04.2022

Bachelor Of English Literature - English Literature

Aleppo University
Zelal Dabbagh