ZELDA HARTLEY NKUNA
ABU DHABI,UAE
Summary
Dedicated professional with a strong background in the food and beverage industry, known for outstanding customer service and exceptional communication skills. Proficient in menu memorisation, upselling techniques, and maintaining high standards of food hygiene and safety. Demonstrates excellent multitasking abilities and teamwork, with a keen awareness of allergy considerations. Committed to enhancing guest experiences through comprehensive food knowledge and effective service strategies.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
WAITRESS
QASR AL SARAB DESERT RESORT BY ANANTARA
, UAE
2024.02 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere and escort them to their tables.
- Greeted customers, presented menus and shared information about available special items.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained clean and organised dining area for customer comfort.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Laundry attendant
QASR AL SARAB DESERT RESORT ANANTARA
ABU DHABI, UAE
2023.11 - 2023.12
- Assisted in maintaining a safe working environment with regular safety checks on equipment.
- Maintained high standards of cleanliness by sorting, washing, and ironing.
- Sorted various types of linen, contributing to organised inventory management.
- Folded cleaned items meticulously, ready for storage or delivery to guests' rooms.
- Packaged finished laundry items neatly for impressive presentation upon delivery.
- Utilised correct detergents and additives according to fabric type and colour for adequate care of clothes.
- Checked each garment carefully for stains or damage before processing it further.
Education
High School Diploma - TOURISM
LETSIBOGO GIRLS HIGH SCHOOL
JOHANNESBURG, SOUTH AFRICA 2015.12 - 2020.12
Diploma - DIPLOMA IN TOURISM MANAGEMENT
UNIVERSITY OF JOHANNESBURG
JOHANNESBURG, SOUTH AFRICA 2021.03 - 2023.04
Skills
- Outstanding customer service
- Menu memorisation
- Strong communication skills
- Upselling techniques
- Food Hygiene
- Allergy awareness
- Food safety understanding
- Multitasking
- Food and Beverage knowledge
- Team work
Languages
English
Advanced
Certification
Diploma in Tourism Management-2023
Senior High School Certficate-2020
People Skills Certficate-2017
Work Skills Certificate-2017
Timeline
WAITRESS
QASR AL SARAB DESERT RESORT BY ANANTARA
2024.02 - Current
Laundry attendant
QASR AL SARAB DESERT RESORT ANANTARA
2023.11 - 2023.12
Diploma - DIPLOMA IN TOURISM MANAGEMENT
UNIVERSITY OF JOHANNESBURG
2021.03 - 2023.04
High School Diploma - TOURISM
LETSIBOGO GIRLS HIGH SCHOOL
2015.12 - 2020.12