ZENA HATEM AL SHAAR

· 2025-09 – Present

· Qualified FS1 & Arabic Teacher | Happy Land Early Childhood Centre, Al Manara, Dubai

• Deliver engaging lessons in Arabic, Islamic Studies, and Social Studies tailored for young learners.
• Plan and deliver engaging weekly lesson plans in line with the EYFS framework, supporting holistic child development across all seven areas of learning.
• Teach phonics, early literacy, numeracy, and expressive arts through structured and play-based learning experiences.
• Prepare and share weekly newsletters with parents, ensuring effective communication and strong home–school partnerships.
• Observe, assess, and document children’s development, maintaining accurate progress reports to inform planning and parent meetings.
• Support children’s personal, social, and emotional development, fostering positive relationships and inclusive classroom practices.
• Collaborate with colleagues and parents to set individual learning goals and strategies for progress.
• Encourage curiosity, independence, and resilience through age-appropriate, hands-on activities.

• Supported over 200 learners through their CACHE Level 2 and 3 qualifications journey, offering guidance from enrollment to certification.
• Delivered high-level customer service, resolving queries with empathy and clarity to ensure parent and learner satisfaction.
• Played a key role in sales and marketing, successfully attracting new clients to the institute through phone calls, educational consultations, and in-person meetings.
• Promoted CACHE qualifications by clearly explaining course outcomes and nursery-related career pathways, resulting in increased enrollments.
• Managed KHDA approvals, placement hours, attendance tracking, and academic progress documentation with accuracy.
• Liaised between trainers, learners, and assessors to ensure smooth course delivery and compliance with EYFS standards.
• Conducted online learner observations via Zoom, and provided technical and administrative support.
• Developed strong organizational and interpersonal skills through daily coordination with clients, parents, trainers, and the KHDA.

• Supported lead teachers in managing FS1 and FS2 classrooms, and daily routines.
• Assisted in planning and delivering Arabic lessons for both Arabic-speaking and non-Arabic-speaking children.
• Engaged children in storytime, phonics, and interactive Arabic activities based on EYFS principles.
• Helped differentiate activities to meet the needs of mixed-ability learners.
• Supported children’s social and emotional development through positive guidance and play.
• Communicated with parents and staff to ensure child well-being, and language development.
• This role provided a strong foundation, but I am seeking more in-depth classroom experience to grow as a fully qualified educator.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Improved students' written and verbal English skills through personalized learning programs.
• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
• Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.
• Enhanced vocabulary acquisition through engaging and interactive language games.