Zeynep Demirel
Istanbul
Summary
With a proven track record at Hotel St. Sophia, I excel in guest relations and operational efficiency, enhancing guest experiences through empathy and a proactive approach. I significantly contribute to team success, demonstrating responsibility and expertise in front-office tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Relations Agent
Hotel St. Sophia
Istanbul
06.2023 - Current
- Creating and maintaining a positive guest experience from arrival to departure
- Assisting with cross-departmental tasks and operations
- According to my experiences, guest satisfaction starts with understanding the guest
- I can solve issues with my ability of empathy and smiling face
Housekeeping Intern
Istanbul Marriott Hotel Asia
Istanbul
06.2021 - 08.2021
- Responsible for cleaning 230+ rooms and office spaces
- Ensuring the cleaning of private areas on wedding/organization days
- General area and restaurant cleaning
- Timely fulfillment of guest needs/requests
Education
Graduate Certificate - Tourism Management
Istanbul Medeniyet University
IstanbulSkills
- Empathy
- Responsibility
- Front Office
- Guest Relations
- Microsoft Office (Word, Excel, PowerPoint)
- OPERA Hotel Property Management Solutions
Certification
Human Resources Management and Basic Labor Legislation, Istanbul University
Languages
Turkish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Guest Relations Agent
Hotel St. Sophia
06.2023 - Current
Housekeeping Intern
Istanbul Marriott Hotel Asia
06.2021 - 08.2021
Human Resources Management and Basic Labor Legislation, Istanbul University
Graduate Certificate - Tourism Management
Istanbul Medeniyet University
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