Zhanara Borgemikova
Dubai,UAE
Summary
Dedicated professional with a strong background in customer service, complaint management, and food safety understanding. Demonstrates exceptional flexibility and leadership skills, ensuring high standards of service and operational efficiency. Committed to leveraging expertise to enhance customer satisfaction and drive team success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Hostess
Emirates Flight Catering
Dubai , UAE
2024.08 - Current
- Collaborated with the serving staff to streamline service delivery.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
- Managed reservations and seating arrangements for smooth operations.
- Enhanced guest experience by providing warm welcome and guidance upon arrival.
Senior waitress
Emirates Flight Catering
Dubai, UAE
2023.11 - 2024.08
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Ensured customers had a memorable dining experience with personal attention to their needs.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Public relations specialist
Department of State Buildings
Bishkek, Kyrgyzstan
2022.08 - 2023.11
- Strategically wrote and published blog posts, company announcements and press releases, using social media channels to maximize reach.
- Reception and registration of written and oral requests, requests and complaints from the public, receiving incoming phone calls and processing emails.
- Promoted organization as public representative at business, social and community functions.
Cashier supervisor
Universal Koz
Bishkek, Kyrgyzstan
2021.11 - 2022.08
- Completed opening and closing procedures each day.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Set sales goals and motivated team to meet them.
Education
Bachelor's degree - Philology
International University of Kyrgyzstan
Bishkek 2017.09 - 2023.05
Master of Business Administration - Management
Academy of Public administration
Bishkek 2023.08 - 2024.09
Skills
- Customer Service
- Complaint management
- Food safety understanding
- Flexibility
- Ability to remain calm under pressure
- Attention to detail
- High energy
Languages
English
Advanced
Russian
Proficient (C2)
Timeline
Hostess
Emirates Flight Catering
2024.08 - Current
Senior waitress
Emirates Flight Catering
2023.11 - 2024.08
Master of Business Administration - Management
Academy of Public administration
2023.08 - 2024.09
Public relations specialist
Department of State Buildings
2022.08 - 2023.11
Cashier supervisor
Universal Koz
2021.11 - 2022.08
Bachelor's degree - Philology
International University of Kyrgyzstan
2017.09 - 2023.05