Zhanat Mukutov
Bishkek,Kyrgyzstan
Summary
Dedicated professional with a strong focus on customer service and a proven ability to adapt to customer needs. Demonstrates excellent communication skills and leadership abilities, effectively handling difficult customers while maintaining a customer-focused approach. Proficient in using retail software and customer relationship management tools, aiming to leverage these skills in a dynamic retail environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Sales Associate
Dubai Duty Free
Dubai
2024.01 - 2025.08
- Greet customers as they enter the store.
- Answer customer questions and assist with requests.
- Restock and organize merchandise on the sales floor.
Receptionist
Orient Hotel
Bishkek
2023.01 - 2024.01
- A Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait.
- In addition, they maintain calendars for appointments, sort mail, make copies.
Bartender
FIFA Project
Doha
2022.11 - 2023.01
- Welcoming guests, taking orders and serving beverages to guests.
- Care about customer satisfaction and deliver the optimal client service experience.
- Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment.
- Help answer questions and make suggestions regarding food and beverage choices and related items.
Customer Service
Qatar Airways
Doha
2022.02 - 2022.11
- Help passengers with self-serve or assisted check in procedures.
- Deal with passenger flight queries.
- Verify travel documents and provide boarding passes.
- Tell passengers about luggage restrictions.
- Weigh baggage and collect any excess weight charges.
Sales Assistant
Au Grand
Bishkek
2021.01 - 2022.01
- Be knowledgeable about the product.
- Identify prospective customers, lead generation and conversion.
- Contact new and existing customers to discuss needs.
- Emphasize the features of products to highlight how they solve customer problems.
- Answer questions about the products.
Education
SECONDARY LEVEL - Management Industry
COLLEGE OF KYRGYZ STATE UNIVERSITY OF CONSTRUCTION, TRANSPORT AND ARCHITECTURE N. ISANOVA, KGUSTA
Bishkek 2021.09 - 2025.06
Skills
- Good Communication Skills
- Answering Phones
- Leadership skills
- Customer relationship management tools
- Adapting to customer needs
- Customer-Focused approach
- Retail software use
- Handling difficult customers
- Customer Service
- Confident communicator
Timeline
Sales Associate
Dubai Duty Free
2024.01 - 2025.08
Receptionist
Orient Hotel
2023.01 - 2024.01
Bartender
FIFA Project
2022.11 - 2023.01
Customer Service
Qatar Airways
2022.02 - 2022.11
SECONDARY LEVEL - Management Industry
COLLEGE OF KYRGYZ STATE UNIVERSITY OF CONSTRUCTION, TRANSPORT AND ARCHITECTURE N. ISANOVA, KGUSTA
2021.09 - 2025.06
Sales Assistant
Au Grand
2021.01 - 2022.01