Zhasmina Barkhiiann
Dubai
Summary
Customer service professional with extensive experience in luxury hospitality and aviation. Expertise in communication and conflict resolution, enhancing client experiences in high-pressure environments. Proficient in CRM systems and multitasking, consistently delivering tailored solutions that improve brand reputation and client satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
Chanel
Dubai
05.2025 - Current
- Uphold Chanel brand image through professional demeanor and effective communication.
- Ensure boutique environment consistently meets maison standards of excellence.
- Collaborate with Client Advisors and management to enhance in-store client experiences.
- Manage client profiles in CRM, track appointments, and conduct follow-ups efficiently.
- Anticipate client needs proactively, resolve issues discreetly, and provide tailored solutions.
- Organize and confirm client appointments while preparing meticulously for visits.
- Oversee client waitlists and coordinate with Client Advisors for smooth transitions.
Flight Attendant
Emirates Airlines
Dubai
01.2019 - 02.2025
- Ensured passenger safety by conducting pre-flight safety checks, delivering safety briefings, and responding to emergencies with professionalism and composure.
- Delivered exceptional customer service, addressing passenger needs promptly to enhance the onboard experience.
- Managed in-flight services, including serving meals, beverages, and retail products, while adhering to airline protocols.
- Supported a multicultural team in maintaining cabin cleanliness, ensuring compliance with safety and regulatory standards.
Restaurant Reservation Manager
Al Habtoor Grand Resort,Andreeas Beach Club
Dubai
01.2018 - 01.2019
- Collaborate with central reservations to develop rate plans and promotional strategies.
- Engage with travel agencies to negotiate discounted rates and increase bookings.
- Provide bi-daily reservation updates to management for strategic decision-making.
- Compile and distribute daily reports to owners for operational transparency.
- Uphold SOPs for managing booking inquiries with precision.
- Assist management and sales teams with daily operations.
- Maintain organized reservations diary with guest details and codes.
Head Hostess
Al Habtoor Grand Resort, Andreeas Beach Club
Dubai
09.2017 - 05.2018
- Oversaw hostess team, guaranteeing seamless operations and superior guest service.
- Strategically managed reservations and VIP bookings, enhancing revenue and guest satisfaction.
- Mentored new team members, cultivating a skilled and professional hostess team.
- Partnered with management to swiftly resolve guest issues, upholding service excellence.
- Regulated guest traffic during peak times, balancing swift table turnover with a hospitable environment.
- Maintained the establishment's prestigious image through impeccable personal presentation and conduct.
Restaurant Manager
China HI
Kyiv
12.2016 - 05.2017
- Oversee daily restaurant operations, ensuring compliance with health and safety regulations.
- Develop and implement standard operating procedures to enhance efficiency and service quality.
- Recruit, train, and manage restaurant staff, fostering a positive work environment and team cohesion.
- Conduct performance evaluations and provide ongoing training and development opportunities for staff.
- Monitor financial performance, including sales, costs, and budgets, to maximize profitability.
- Manage relationships with suppliers and vendors, negotiating contracts and pricing to maintain quality and cost-effectiveness.
- Ensure proper inventory management to prevent shortages and minimize waste.
- Prepare financial reports and forecasts, analyzing trends and making recommendations for improvement.
Resturant Manager
The Burger and The Cake
Kyiv
07.2015 - 12.2016
- Managed daily restaurant operations and staff schedules for optimal efficiency.
- Trained and mentored team members on customer service and food safety standards.
- Oversaw inventory management and ensured proper stock levels for menu items.
- Coordinated with suppliers to maintain quality ingredients and timely deliveries.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
Head Hostess
The Burger & The Cake
Kyiv
01.2015 - 06.2015
- Developed strong relationships with regular patrons to improve guest loyalty.
- Trained new staff on proper hosting procedures and policies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Assisted with seating arrangements for large groups and special occasions.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Hostess
The Burger
Kyiv
01.2014 - 12.2014
- Greeted guests warmly and ensured a pleasant first impression.
- Managed reservations and coordinated seating for optimal guest flow.
- Maintained cleanliness of front-of-house areas for guest comfort.
- Assisted waitstaff by relaying orders and special requests promptly.
- Collaborated with team members to improve service efficiency during peak hours.
- Handled guest inquiries and resolved concerns with professionalism and care.
- Demonstrated strong interpersonal skills when interacting with customers.
Education
Bachelor and Specialist of Busness Administration -
Kyiv National Linguistic University, KNLU
Kyiv, Ukraine01.2014
Skills
- Communication skills
- Time management
- Conflict resolution
- Customer relationship management
- Crisis management and problem solving
- Cultural sensitivity
- Negotiation
- Attention to detail
- Adaptability and quick thinking
- Multitasking
Languages
Russian
First Language
Ukrainian
Proficient (C2)
C2
English
Advanced (C1)
C1
Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Canva (basic design & presentations)
- Cloud storage & collaboration tools (Google Drive, OneDrive
Timeline
Customer Service Executive
Chanel
05.2025 - Current
Flight Attendant
Emirates Airlines
01.2019 - 02.2025
Restaurant Reservation Manager
Al Habtoor Grand Resort,Andreeas Beach Club
01.2018 - 01.2019
Head Hostess
Al Habtoor Grand Resort, Andreeas Beach Club
09.2017 - 05.2018
Restaurant Manager
China HI
12.2016 - 05.2017
Resturant Manager
The Burger and The Cake
07.2015 - 12.2016
Head Hostess
The Burger & The Cake
01.2015 - 06.2015
Hostess
The Burger
01.2014 - 12.2014
Bachelor and Specialist of Busness Administration -
Kyiv National Linguistic University, KNLU
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