Zia Islam
Sales and Quality Assurance Director
Dubai,Dubai
It is never too late to be what you might have been.
George Eliot
Summary
As a Sales and Quality Assurance Director at Highmoon Furniture, I lead a team of 10 sales executives to achieve monthly and quarterly sales targets, while ensuring customer satisfaction and retention. I also oversee the sales operations, including quality assurance, inventory management, order processing, budgeting, and forecasting. In addition, I collaborate with the marketing and design teams to develop and implement effective sales strategies and campaigns, based on market research and customer feedback. I am also a Ph.D. scholar at INSTITUTE OF MANAGEMENT STUDIES, DAVV, INDORE, where I am researching the impact of climate change on international trade and business, with a focus on India and the UAE. I have a strong academic background in business administration and management, having completed my MBA-MPhil from Rabindranath Tagore University and BBA from Barkatullah University, Bhopal. I have also obtained multiple certifications in export, negotiation, and corporate skills from reputed organizations. My goal is to contribute to the advancement of knowledge and practice in the field of international business and trade and to leverage my skills and experience to add value to the organizations I work for.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Director of Sales
Highmoon Furnitures LLC
United Arab Emirates, Dubai
01.2021 - Current
- Attentively assess customer requirements, delivering tailored solutions and comprehensively explaining product specifications to facilitate sales
- Demonstrate expertise in client relationship management through email, phone, and in-person interactions
- Promptly respond to client inquiries, provide diligent follow-up, and offer recommendations on contemporary furniture designs and models
- Gather and analyze market and customer information, acting as a vital liaison between the company and potential clients, instilling confidence, and presenting comprehensive furniture layout plans
- Play an integral role in product development by proactively suggesting client-driven requirements
- Create highly detailed proposals that align with customer demands, and promptly deliver requested catalogs to meet customer expectations.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Managed a team of sales representatives, providing guidance, coaching, and support.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Oversaw QA operational activities such as sampling, inspection, and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
- Enforced compliance with government regulations and company policies.
Sales Manager
Kashmir Chamber of Commerce and Industry
Srinagar, J&K
01.2018 - 12.2020
- Effectively interfacing with clients, attendants, and internal-external management and solving the queries of the clients
- Handling all customer complaints/concerns on the respective floors/departments to ensure good service
- Assisting manager with inquiries on bills, making payments or making a payment arrangement, or any query about logistics
- Generating and organizing schedules for E-Commerce teams
- Directing, coordinating, and administering resources, facilities, and services
- Partnered with cross-functional teams to ensure accurate and timely delivery of products and services to customers
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Regional Administrative Manager
Souq Com eCommerce Dammam
Al Khobar, Dammam
01.2016 - 08.2017
- Respond to inquiries for information and facilitate review of the reports
- Scheduled appointments, worked closely with finance, and facilitated other operations
- Act as a resource to committees/departments in public relations
- Worked as a team player to ensure each customer receives the best service possible
- Attending incoming and outgoing correspondence, arranging, and confirming meetings
- I used to provide a communication link between the customers and the staff
- Lead, Track, and Drive completion of key deliverables, including keeping in close contact with project leads and decision-makers, obtaining updates, and following up on outstanding items.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Ph.D. - Business Management And Sciences
12.2021 - Current
- Thesis: “The impact of Climate Change and Global Warming on International Trade: A comparative study of India and Dubai”
MBA - Finance
01.2014 - 12.2015
- Prime Ministers Directive Scholarship for Kashmiri Students Scholarship Recipient
- Study Abroad: Peshawar Pakistan, MBA Finance
- Dissertation: Role of financial institutions on the working of MSMEs
BBA - Finance
07.2010 - 07.2013
- Professional Development: Skill Development
Skills
- Effective Communication and Presentation of Customer Services
- Sales Strategy Development Business Management
- Quality Control and Assurance Market Research and Analysis
- Negotiation and Contract Management Team Leadership and Management
- Budgeting and Forecasting CRM Software Expertise
- Project Management
- Social Links
- Verbal and Written Communication
- Brand Management
- Customer Relationship Management
- Business Planning
- Staff Management
- Time Management
- Product Management and Branding
- Job Assignments
- Productivity Maximization
- Strategic Selling
- Product Promotion
- Quality Management Systems
- Train Staff
- Operational Assessment
- Organizational Systems
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureCareer advancementPaid sick leaveTeam Building / Company RetreatsPersonal development programsHealthcare benefitsWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Successful Negotiation: Essential Strategies and Skills, University of Michigan-Dearborn - 6 months
Accomplishments
- Supervised a team of 12 staff members.
- Documented and resolved Quality which led to new sales.
- Collaborated with a team of 5 in the development of Design, Supply, and Installation of complete office furniture for Builder Ai Company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Timeline
Indore University - Ph.D., Business Management And Sciences
12.2021 - Current
Director of Sales - Highmoon Furnitures LLC
01.2021 - Current
Sales Manager - Kashmir Chamber of Commerce and Industry
01.2018 - 12.2020
Regional Administrative Manager - Souq Com eCommerce Dammam
01.2016 - 08.2017
Peshawar University - MBA, Finance
01.2014 - 12.2015
Barkatullah University - BBA, Finance
07.2010 - 07.2013
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