Ziad Habchi

Led a dynamic cross-functional team spanning technology and commercial departments to cultivate strategic relationships with top-tier global customers. Spearheaded high-level customer engagements, interfacing directly with C-suite executives to effectively sway decision-making processes, leveraging data as the primary conduit of influence achieving the key KPI to grow the business by 4% year on year.

• Utilized engagement strategies, including direct customer interactions, interviews, and comprehensive business analysis, to unearth actionable data insights and deliver tailored product solutions, fostering mutual growth for Travelport and its clientele. These insights led to the development of cost-saving measures and revenue optimization strategies.
• Pioneered process enhancements and innovations, facilitating smooth customer transitions from requirement gathering to implementation and then to Business-as-usual (BAU) operations through meticulous requirements analysis, solution context provision, and change management oversight.
• Notable engagements with top-tier customers include Trip.com (China), Make My Trip (India), International Travel Network (USA), and Wingie (Turkey).

• Identified and drove strategic initiatives for senior management at Emirates Group, secured funding, and oversaw product development, reaching 10M+ customers and multi-million dollars of revenues
• Managed and governed a $40M+ investment portfolio in new products and features to enhance B2B, B2C, and internal digital offerings
• Led a team of 20+ internal & external resources with cross-functional capabilities under an agile setup.

Led a multinational, multi-continent-based project team to develop an internet-based messaging protocol adopted by AT&T—USA, among other Telcos.

Managed a team of 7 engineers to deliver a mobile streaming solution with international third-party providers. Developed multiple value-added products around TV services.

Developed data mining, analysis, and pattern identification solutions for student performance across a network of 60+ schools worldwide.