Ziad Shalla
AbuDhabi
Summary
Dedicated and detail-oriented Patient Coordinator with eight years of experience in medical environments. Proven track record of providing exceptional patient care and support. Skilled in coordinating , and ensuring smooth operations within healthcare settings. Proficient in medical terminology and adept at maintaining accurate patient records. Strong communication and interpersonal abilities to effectively liaise between patients, healthcare providers, and administrative staff. Committed to delivering high-quality service and contributing to the overall efficiency of the medical facility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Mubadala Health/ Healthpoint Hospital
2020.04 - Current
- Conducting face to face translation, OPI and VRI "bilingual"
- Accurately and precisely interpret critical information and medical advice Establish and maintain positive interaction with patients
- HSC standards and policies
- Following the HIPPA standards for the health insurance portability and accountability act , that protects patient medical information and privacy
- Mentoring for the new joiners.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Verified understood medical information for patients by simplifying any jargon.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Developed strategies to perform accurate and consistent translations.
Patient Administrator
Mediclinic Hospital
2018.11 - 2020.05
- Manage the patient appointment scheduling and registration process
- Manage the medical insurance process and other related tasks
- Handling patient complaints and address it to the concerned Clinic Manager/PRR Coordinator or Supervisor in a timely manner without delay
- Conducting face to face translation, OPI and VRI "bilingual"
- Ensure all documentation related to billing is accurate and complete.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Patient Relations Officer
Burjeel Hospital
2016.08 - 2018.08
- Manage the patient appointment scheduling and registration process
- Handling patient complaints and address it to the concerned Clinic Manager/PRR Coordinator or Supervisor in a timely manner without delay
- Conducting follow up with patients regarding operation and surgeries
- Insure all documentation related to billing is accurate and complete.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Clinic Coordinator
Al NADA Hospital
2014.01 - 2015.01
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
Certificate Of Completion - Lean Six Sigma
IMC
Abu Dhabi, United Arab Emirates08.2024
Bachelor Of English Literature -
Tishreen University
09.2014
High School Diploma -
Joul Jammal School
09.2007
Skills
- MS Office
- Problem Solving Mentoring
- Communication Skills
- Cultural Awareness
- Persuasive Power
- Elementary Proficiency
- Medical Terminology
- Active Listening
- Cultural Insight
Additional Information
- Achivevements:
- PDF Book For Sport Injuries & Treatment
- Coaching For New Joiners
Certification
- Inspirational Leadership Skills / LinkedIn 2023
- Principles Of Management ( Future Learn online/ 2022).
- Organizational Leadership ( LinkedIn/ 2022 )
- Business Correspondence ( AlAmal Center Syria / 2012)
- ICDL ( Traintec Center Syria / 2011)
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Medical Interpreter
Mubadala Health/ Healthpoint Hospital
2020.04 - Current
Patient Administrator
Mediclinic Hospital
2018.11 - 2020.05
Patient Relations Officer
Burjeel Hospital
2016.08 - 2018.08
Clinic Coordinator
Al NADA Hospital
2014.01 - 2015.01
Certificate Of Completion - Lean Six Sigma
IMC
Bachelor Of English Literature -
Tishreen University
High School Diploma -
Joul Jammal School
- Inspirational Leadership Skills / LinkedIn 2023
- Principles Of Management ( Future Learn online/ 2022).
- Organizational Leadership ( LinkedIn/ 2022 )
- Business Correspondence ( AlAmal Center Syria / 2012)
- ICDL ( Traintec Center Syria / 2011)
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