Ziad Wael Safan
Customer Service Representative
Dubai
Summary
Dynamic customer service and sales professional dedicated to driving impactful results through exceptional client engagement. Proven expertise in cultivating strong relationships, efficiently resolving issues, and adapting to evolving client needs. Proficient in communication, problem-solving, and teamwork, ensuring seamless collaboration and consistent goal achievement. Committed to delivering outstanding service that enhances customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Cluster Reservation Agent
Paramount Hotel Dubai
01.2023 - 11.2024
- Making reservations for guest based on their various requirements and budgetary allowances.
- Answering any questions customers might have about the reservation process.
- Selling and promoting reservation services.
- Processing payments and sending confirmation letters to the guest.
- Maintain data standards of the Property Management System (PMS) consistent with brand standards including guest profiles, billing, and proper use of rate codes
- Facilitate group room and business blocks, rooming lists, billing, and group resumes as needed.
- Coordinate with Front Office to assist as needed with daily arrivals check, blocking the house, follow up traces and profile management.
- Provided customers with information about availability and pricing.
Front Office Agent
Paramount Hotel Midtown (Pre-Opening)
12.2021 - 01.2023
- Connect & Communicate with guest in a warm and friendly manner.
- Recognize by being the first to greet and using guest’s first name.
- Exceed guest expectations wherever possible.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
- Verify the information on the registration against the reservation ensuring the accuracy of name, date, and payment mechanism.
- Acknowledge the guest about the hotel's activities, facilities, and service with direction and location.
- Allocation of the room assigning a vacant and ready (VR) room to the guest for staying (if this was not done already).
Front Office Receptionist
Ramada Wyndham Jumeirah Beach
12.2018 - 11.2021
- Welcome, greet and appreciate guests for using the establishment
- Perform guest check-in and check-out duties
- Exceed guest expectations wherever possible
- Address guest's needs and resolve their concerns and complaints
- Collect guest information, including contact details and dates of their stay
- Assign rooms and hand out keys
- Prepare bills and take payments
- Take and pass on message to guests and act on requests in an efficient and prompt manner.
Education
Bachelors' Degree - Tourist Studied
Higher Institute For Tourism And Hotels (EGOTH)
Egypt09.2017
Skills
Effective verbal communication
Digital reservation platform
Customer engagement
Efficient data input
Collaborative communication skills
Clear and concise writing
Proficient telephone communication
Effective listening
Strong attention to detail
Skilled in managing stress
Analytical problem-solving
Adaptability to change
Skilled in digital tools
Customer engagement promotions
Client interaction expertise
Strategic lead generation
Expertise in increasing sales revenue
Market analysis
Market segmentation expertise
Project oversight
Skilled in cross-selling techniques
Data-driven marketing campaigns
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/ziad-safan-b62a9a1a0
Timeline
Cluster Reservation Agent
Paramount Hotel Dubai
01.2023 - 11.2024
Front Office Agent
Paramount Hotel Midtown (Pre-Opening)
12.2021 - 01.2023
Front Office Receptionist
Ramada Wyndham Jumeirah Beach
12.2018 - 11.2021
Bachelors' Degree - Tourist Studied
Higher Institute For Tourism And Hotels (EGOTH)