Summary
Overview
Work History
Education
Skills
WEBSITES, PORTFOLIOS, PROFILES
Timeline
CustomerServiceRepresentative
Ziad Wael Safan

Ziad Wael Safan

Customer Service Representative
Dubai

Summary

Dynamic customer service and sales professional dedicated to driving impactful results through exceptional client engagement. Proven expertise in cultivating strong relationships, efficiently resolving issues, and adapting to evolving client needs. Proficient in communication, problem-solving, and teamwork, ensuring seamless collaboration and consistent goal achievement. Committed to delivering outstanding service that enhances customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Cluster Reservation Agent

Paramount Hotel Dubai
01.2023 - 11.2024
  • Making reservations for guest based on their various requirements and budgetary allowances.
  • Answering any questions customers might have about the reservation process.
  • Selling and promoting reservation services.
  • Processing payments and sending confirmation letters to the guest.
  • Maintain data standards of the Property Management System (PMS) consistent with brand standards including guest profiles, billing, and proper use of rate codes
  • Facilitate group room and business blocks, rooming lists, billing, and group resumes as needed.
  • Coordinate with Front Office to assist as needed with daily arrivals check, blocking the house, follow up traces and profile management.
  • Provided customers with information about availability and pricing.

Front Office Agent

Paramount Hotel Midtown (Pre-Opening)
12.2021 - 01.2023
  • Connect & Communicate with guest in a warm and friendly manner.
  • Recognize by being the first to greet and using guest’s first name.
  • Exceed guest expectations wherever possible.
  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
  • Verify the information on the registration against the reservation ensuring the accuracy of name, date, and payment mechanism.
  • Acknowledge the guest about the hotel's activities, facilities, and service with direction and location.
  • Allocation of the room assigning a vacant and ready (VR) room to the guest for staying (if this was not done already).

Front Office Receptionist

Ramada Wyndham Jumeirah Beach
12.2018 - 11.2021
  • Welcome, greet and appreciate guests for using the establishment
  • Perform guest check-in and check-out duties
  • Exceed guest expectations wherever possible
  • Address guest's needs and resolve their concerns and complaints
  • Collect guest information, including contact details and dates of their stay
  • Assign rooms and hand out keys
  • Prepare bills and take payments
  • Take and pass on message to guests and act on requests in an efficient and prompt manner.

Education

Bachelors' Degree - Tourist Studied

Higher Institute For Tourism And Hotels (EGOTH)
Egypt
09.2017

Skills

Effective verbal communication

WEBSITES, PORTFOLIOS, PROFILES

linkedin.com/in/ziad-safan-b62a9a1a0

Timeline

Cluster Reservation Agent

Paramount Hotel Dubai
01.2023 - 11.2024

Front Office Agent

Paramount Hotel Midtown (Pre-Opening)
12.2021 - 01.2023

Front Office Receptionist

Ramada Wyndham Jumeirah Beach
12.2018 - 11.2021

Bachelors' Degree - Tourist Studied

Higher Institute For Tourism And Hotels (EGOTH)

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Ziad Wael SafanCustomer Service Representative