MUHAMMAD ZIA
International City , Dubai,UAE
Summary
Certified System & Network Administrator (MCSE, CCNA, Google IT Support) with 7+ years of experience supporting enterprise environments of 400+ users. Strong background in Microsoft Server Administration, Active Directory, Office365, VLAN configuration, IP Telephony, and enterprise network troubleshooting. Currently working in Dubai, UAE, providing corporate network and server support. Skilled in troubleshooting, network monitoring, infrastructure upgrades, and end-user support with a focus on system reliability and security.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
System & Network Engineer
DU Telecom
Duabi, UAE
2024.04 - Current
- Tailored solutions specific to client needs, resulting in improved customer satisfaction rates.
- Optimised network performance by troubleshooting and resolving complex technical issues.
- Installed hardware components, ensuring optimal operation of the network infrastructure.
- Designed efficient network structures for enhanced data flow and communication.
- Assisted team members in understanding complex networking concepts, enhancing team productivity.
- Reconfigured systems following best practices improving overall efficiency.
- Developed a training programme for new hires that significantly reduced their learning curve time.
- Improved overall system stability with preventative maintenance measures.
- Configure, maintain, and upgrade corporate customer networks and in-house servers
- Install and integrate new server hardware and enterprise applications
- Monitor network performance (availability, throughput, latency)
- Ensure network security, access control, and system integrity
- Administer third-party applications and server systems
- Create and manage user accounts, permissions, and passwords
- Troubleshoot escalated end-user issues
- Define network policies and recommend infrastructure improvements
- Conduct system testing and maintain detailed documentation.
System & Network Administrator
Mahr Textile
Sialkot, Pakistan
2023.09 - 2024.04
- Increased efficiency by automating routine tasks in system administration processes.
- Restructured network access permissions, enhancing overall security.
- Updated documentation of network layouts meticulously, enhancing clarity for colleagues and clients alike.
- Provided user support through detailed guidance on software applications usage and troubleshooting steps during IT crises.
- Coordinated with vendors whilst negotiating contracts for hardware and software purchases.
- Monitored network performance for optimal efficiency and reduced downtimes.
- Undertook scheduled maintenance tasks, reducing unexpected system failures.
- Troubleshot technical problems, solved frequently occurring issues swiftly.
- Managed Active Directory (user creation, deletion, password resets)
- Configured Cisco IP Phones, Honeywell scanners, biometric devices
- Installed and configured access layer switches and VLANs
- Executed IT audits and resolved escalations
- Managed Office365 and remote desktop troubleshooting
- Replaced and upgraded servers, network devices, and PCs.
System & Network Administrator
Vivi-Fy International
Sialkot, Pakistan
2021.12 - 2023.09
- Collaborated closely with IT team members, promoting a productive work environment.
- Managed server updates to increase system reliability.
- Gained proficiency in Linux environments via continuous professional development efforts.
- Handled complex technical queries from staff members with patience and professionalism.
- Delivered enterprise-level IT support for 500+ users
- Administered Windows Server 2019 and Active Directory
- Installed and configured Cisco IP Telephony systems
- Managed hardware replacements (Dell & Intel servers)
- Performed network cable tracing, crimping, testing
- Collaborated with network/server teams for device configuration
IT System Engineer
Cotton Web Limited
Lahore, Pakistan
2021.05 - 2021.11
- Supported 400+ users in large-scale enterprise environment
- Installed and configured Avaya IP phones
- Replaced and maintained network devices and servers
- Managed ticketing system and escalated technical issues.
IT Support Engineer
Pakistan Telecommunication Company Limited
Lahore, Pakistan
2020.04 - 2021.05
- Installed and terminated Ethernet cables
- Installed systems and printers
- Managed LAN/WAN infrastructure
- Delivered 1st/2nd level technical support
IT Administrator
Mobilink(JAZZ)
Lahore, Pakistan
2018.11 - 2020.02
- Installed and configured hardware, software, networks, printers
- Monitored and maintained IT systems and networks
- Responded to service issues within SLA time
Education
Bachelor's degree - BS in Information Technology
University of Gujrat
Pakistan 2014.07 - 2018.08
Skills
- Windows Server 2016/2019 Administration
- Active Directory (User Management, GPO, Permissions)
- Office 365 Administration & Troubleshooting
- Network Administration (LAN/WAN, VLANs, Routing & Switching)
- Cisco IP Telephony
- Server Installation & Hardware Upgrades
- Network Monitoring & Performance Optimization
- Remote Desktop & End-User Support
- IT Helpdesk & Ticketing Systems
- Network Cable Installation & Testing
- Network Security Implementation
Timeline
System & Network Engineer
DU Telecom
2024.04 - Current
System & Network Administrator
Mahr Textile
2023.09 - 2024.04
System & Network Administrator
Vivi-Fy International
2021.12 - 2023.09
IT System Engineer
Cotton Web Limited
2021.05 - 2021.11
IT Support Engineer
Pakistan Telecommunication Company Limited
2020.04 - 2021.05
IT Administrator
Mobilink(JAZZ)
2018.11 - 2020.02
Bachelor's degree - BS in Information Technology
University of Gujrat
2014.07 - 2018.08