ZIED LAHMAR
Dubai,UAE
Summary
Experienced professional specializing in team leadership within airport operations and passenger handling. Proven track record in ensuring efficient check-in and boarding processes while adhering to safety protocols. Expertise in conflict resolution and stakeholder coordination, enhancing customer experience through effective operational management. Proficient in Microsoft Office, with a strong ability to optimize workflows and maintain high service delivery standards.
Overview
19
19
years of professional experience
Work history
Customer Service Team Leader
DNATA (Emirates Group)
Dubai, UAE
2012.09 - 2026.02
- Lead and supervise customer service teams across check-in, boarding gates, and transfer desks
- Ensure strict compliance with airline SOPs, safety regulations, and service quality standards
- Coordinate with Dispatch, Hub Control, Load Control, and Duty Officers
- Coach staff in real time to maintain service excellence
- Manage escalated passenger cases professionally
Retail Sales Associate
Chalhoub Group
Dubai, UAE
2011.05 - 2012.08
- Delivered premium customer service and consultative selling
Senior Sales Assistant
Jashanmal National Company
Dubai, UAE
2007.12 - 2011.04
- Maintained strong customer relationships and resolved customer concerns
Technician
Sagem Communication
Tunis, TUNISIA
2006.10 - 2007.12
Executed repairs on electronic chart diagrams and programmed decoders to enhance operational efficiency.
- Streamlined operations by implementing effective troubleshooting techniques.
Education
High School Diploma - Data Processing, Network & Telecommunication
C.S.F.E.S
Sousse TUNISIA06.2005
Bachelor Degree - Economy & Management
Nabeul TUNISIA06.2001
Dangerous Goods for Passenger Handling - Category 9
Aviation College
Dubai UAESkills
- Team Leadership
- Airport Operations
- Passenger Handling
- SOP & Safety Compliance
- Conflict Resolution
- Check-in & Boarding Operations
- Stakeholder Coordination
- Customer Experience
- Microsoft Office
Languages
Arabic (Native)
English (Advanced – C1)
French (Advanced – C1)
Timeline
Customer Service Team Leader
DNATA (Emirates Group)
2012.09 - 2026.02
Retail Sales Associate
Chalhoub Group
2011.05 - 2012.08
Senior Sales Assistant
Jashanmal National Company
2007.12 - 2011.04
Technician
Sagem Communication
2006.10 - 2007.12
High School Diploma - Data Processing, Network & Telecommunication
C.S.F.E.S
Bachelor Degree - Economy & Management
Dangerous Goods for Passenger Handling - Category 9
Aviation College