ZIED ZIADI
Dubai,UAE
Summary
Dynamic and results-driven Store & Spa Manager with over 10 years of experience leading high-performing teams in retail, spa, and beauty operations across the UAE and GCC. Proven track record of increasing sales, improving KPIs, elevating customer satisfaction, and maintaining consistent operational excellence. Expert in Dubai Municipality hygiene compliance, team development, store presentation, inventory control, and customer-experience management. Known for maximizing revenue, reducing operational costs, and creating a positive work culture.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Spa & Store Manager
IZIL Beauty
Dubai, UAE
01.2022 - 01.2025
- Increased total spa and retail revenue by 50% annually through strategic sales management and targeted team incentives.
- Improved customer satisfaction by 80% by enhancing service SOPs, introducing quality checks, and coaching team members.
- Maintained 100% Dubai Municipality hygiene compliance across all inspections.
- Boosted staff productivity by through KPIs, quarterly evaluations, and performance coaching.
- Reduced operational costs via optimized purchasing and strict inventory controls.
- Led team to achieve 90–100% of monthly individual and store sales targets.
- Strengthened visual merchandising, increasing walk-in.
- Achieved 95%+ customer satisfaction rating through fast and effective service recovery.
- Managed payroll, controllable expenses, and budgets with consistent accuracy.
- Supported marketing campaigns that increased footfall by 20% during peak seasons.
- Recommended new products based on customer insights, boosting product relevance and sales.
- Maintained zero stock discrepancies through strict weekly and monthly inventory audits.
- Built strong, positive work culture, resulting ....
- Ensured full compliance with occupational health and safety standards.
Manager (Dubai Airport)
BE RELAX
01.2020 - 01.2022
- Improved store sales performance by 10–15% through KPI-driven coaching.
- Reduced customer complaints by 40% by implementing faster service recovery procedures.
- Increased team efficiency by 25% through structured training and onboarding.
- Supported airport promotions, resulting in 18% more walk-in customers.
- Conducted daily/monthly briefings to strengthen communication and productivity.
- Cultivated strong relationships with clients to secure repeat business.
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Facilitated staff training, resulting in better customer service.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Manager (Gents & Ladies Spa/Salon)
GRAND FLORA
Dubai
01.2018 - 01.2020
- Increased client retention by 35% through elevated service standards.
- Boosted revenue by 20% through targeted promotions and refined staff performance.
- Reduced product wastage by optimized inventory management.
- Improved staff performance through structured training and upskilling.
- Achieved zero hygiene violations during inspections.
- Led social media engagements that increased bookings by 25%.
Manager
SPALON VIP SPA
Dubai
01.2016 - 01.2016
- Increased monthly revenue by 20% through new service packages and incentives.
- Improved brand reputation with consistent quality control.
- Reduced equipment downtime by 30% through preventive maintenance.
- Organized special events that increased new client acquisition by 15%.
- Enhanced service delivery through team coaching and development.
Manager
PARK INN HOTEL SPA
Muscat
01.2015 - 01.2016
- Increased retail product sales by 25% through improved recommendations.
- Developed marketing plans that boosted spa bookings by 20%.
- Built high-performing team, increasing staff productivity by 30%.
- Maintained strong supplier relations for quality and consistent stock.
Hairstylist / Supervisor
BLADE VIP BARBERSHOP
Muscat
01.2011 - 01.2015
- Increased client loyalty by 90% through premium grooming service.
- Supported daily operations to improve workflow efficiency.
- Maintained customer satisfaction above 95%.
- Increased retail product sales through strong product knowledge.
Hairstylist
PARADISE PALACE
01.2010 - 01.2010
- Improved client satisfaction with high-quality grooming and treatments.
- Built strong customer relationships, encouraging repeat business.
- Ensured accurate billing and seamless guest experience.
Education
Bachelor's degree - Technical Science Division
Nebras
Tunisia 04.2001 - 2009
Skills
- Store Operations & SOP Compliance
- Sales Growth, KPI Achievement & Forecasting
- Team Leadership, Training & Performance Coaching
- Premium Customer Service & Complaint Resolution
- Inventory Control, Stock Audits & Cost Management
- Visual Merchandising & Store Presentation
- Cash Handling, Reporting & Budget Control
- Marketing Support & In-Store Promotions
Certification
- Certificate in Skin Care (2014)
- Keratin Certificate (2017)
- PIC Hygiene Training – Dubai (2018)
- Redken Professional Training – Dubai (2018)
PERSONAL DETAILS
English
Proficient (C2)
French
Proficient (C2)
Arabic
Proficient (C2)
Timeline
Spa & Store Manager
IZIL Beauty
01.2022 - 01.2025
Manager (Dubai Airport)
BE RELAX
01.2020 - 01.2022
Manager (Gents & Ladies Spa/Salon)
GRAND FLORA
01.2018 - 01.2020
Manager
SPALON VIP SPA
01.2016 - 01.2016
Manager
PARK INN HOTEL SPA
01.2015 - 01.2016
Hairstylist / Supervisor
BLADE VIP BARBERSHOP
01.2011 - 01.2015
Hairstylist
PARADISE PALACE
01.2010 - 01.2010
Bachelor's degree - Technical Science Division
Nebras
04.2001 - 2009