Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Accomplishments
Certification
Timeline
Zina Younis

Zina Younis

IT Manager
Live in Dubai,Swedish

Summary

Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
20
20

Years of education

21
21
Certification

Work history

IT Technical Support Specialist

SCHS
Sharjah, UAE
03.2018 - Current
  • Reported incidents, risks and hazards by following set procedures.
  • Solved interruptions in machines and equipment through collaborations with internal and external third parties.
  • Leveraged available resources, knowledge and equipment to resolve customer requests.
  • Performed on-site beta testing for new systems to identify and resolve potential problems.
  • Created assessment reports of equipment issues and resolutions using operational data.
  • Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Provided technical support throughout development phases of new products.

Social Media Coordinator

UAE BARQ
Sharjah, UAE
05.2015 - 09.2015
  • Maintained brand aesthetic, tone of voice and culture across 3 social media platforms including Instagram, Snapchat and Twitter.
  • Strategically scheduled social media posts and activities based on site analytics and demographic data to drive impression rate by 90%.
  • Moderated and responded to comments in appropriate style and tone of voice within defined time targets to enhance social media community management.
  • Collaborated with designers to create impactful social media cards and content.
  • Planned and executed long-term marketing strategy by generating measurable goals and tracking using Hootsuite.
  • Drove lead conversion by constantly monitoring social conversations for opportunities to engage.
  • Adapted content to different formats and platforms, including video editing with Adobe Premiere Rush app.
  • Mitigated impact of crises by monitoring social sentiment and crafting effective crisis communication plans.

Help Desk Operator

Hamarain Centre Management Office
Dubai, UAE
03.2009 - 12.2009
  • Leveraged available resources, knowledge and equipment to resolve customer requests.
  • Managed technical support page by creating FAQs and posting knowledge-based articles.
  • Reduced escalation workload and maintained timely feedback to management.
  • Analysed complex technical information to develop clearly structured and easily transferable documentation.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Created assessment reports of equipment issues and resolutions using operational data.

Graphics Designing Head

V8 Grafix Sign
Dubai, UAE
08.2007 - 02.2009
  • Liaised with clients and designers to create robust, functional platforms.
  • Evaluated project specifications for technical feasibility, security risks and user experience concerns.
  • Established project milestones and ensured all team members were well-prepared to meet deadlines.
  • Designed graphics with Adobe Creative Cloud to achieve brand goals.

Help Desk Technician

V8 Grafix Sign
Dubai, UAE
04.2006 - 08.2007
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Performed on-site beta testing for new systems to identify and resolve potential problems.
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.
  • Provided technical support throughout development phases of new products.
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.

Graphic Designer

Ajman TV (Al Fayhaa)
Ajman, UAE
03.2003 - 03.2006
  • Created quality, high-res digital image files for use in digital and traditional printing methods.
  • Developed engaging marketing and promotional materials to generate revenue and grow client bases.
  • Designed engaging brochures, banners and signs for printing.
  • Liaised with external designers and printers to ensure deadlines were met and materials met strict quality standards.
  • Produced digital advertising to showcase products and heighten brand engagement.
  • Projected voice clearly at live performances to reach entire audience.
  • Read and interpreted scripts and applied creative expertise to build performances.

Help Desk Assistant

Saudi Jewel Trending
Sharjah, UAE
02.2000 - 02.2003
  • Assisted sales team with technical presentations and aftersales support.
  • Monitored and documented performance and up-time for company products.
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Leveraged available resources, knowledge and equipment to resolve customer requests.
  • Offered IT support during key meetings and events.

Education

Master's degree - Information Technology IT

The International Arab Academy, US
09.2021 - 09.2023

Bachelor’s Degree - Computer Science

Bangalore University, Indian
09.2000 - 07.2004

Diploma Degree - Business information technology

Atlantic International University, UAE
07.2008 - 12.2010

Diploma in Graphic Design - Graphic Design

Iktisap academy, Turkey
07.2020 - 07.2020

Diploma - fifth generation cyber security

afaq almustaqbal training, UAE
/2021 - /2021

Diploma - networking

afaq almustaqbal trainin, UAE
/2021 - /2021

Skills

  • IT security and networking
  • Training and development
  • Cloud technologies
  • IT budget and cost control
  • Office 365
  • Windows & Linux operating systems
  • Risk mitigation planning
  • Waterfall methodology
  • Documentation and reporting
  • Quality assurance
  • Infrastructure development
  • Project lifecycle management
  • Product development
  • Microsoft Teams
  • Telephony systems
  • Citrix
  • Cisco systems
  • Security planning
  • Requirements analysis
  • Budget administration
  • Problem-solving
  • Communication skills
  • Social media marketing
  • Leadership
  • Google Workspace
  • Time management
  • Programme development

Additional Information

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Languages

English
Advanced
Arabic
Advanced
Swedish
Advanced

Accomplishments

  • A certificate of thanks for participating in the success of the "International Scientific Conference" Rare Syndromes Associated with Disability with team Supportive Technologies at SCHS / 27-28 Feb 2023.
  • A certificate of thanks for the efforts made, the constant response, and the commitment to perform the required tasks during the membership period of the Occupational Health and Safety Committee of Sharjah City for Humanitarian Services 2020
  • A certificate of thanks for participating in the success of the virtual international scientific conference "Quality of life for people with severe and multiple disabilities" with team Supportive Technologies at SCHS / 8-9 March 2022.
  • Aloula FM Dubai - Eid activity social media work, July 2015
  • Iraqi consulate general -Dubai - Mosul Party Event Planner, July 2017
  • Ousha Bint hussain cultural -Dubai -Exhibition of cultures and arts, Aug2017
  • Sharjah institute for heritage- Sharjah - Iraqi heritage week, Dec 2017
  • Training course - for 13 employees with disabilities- Name “Simple ways to use modern technologies at work “Dec 2020 at Masarat Center SCHS and the Staff also.
  • Training course - for 15 employees with disabilities- Name “Simple ways to use modern technologies at work “Dec 2021 at Masarat Center SCHS and the Staff also.
  • A cybersecurity awareness campaign for the educational institution’s employees through documentary mail bulletins 2022.

Certification

  • Participation in conference held by the "Remote Forum" organized by the Office of Artificial Intelligence, Digital Economy and Remote Work Applications in the UAE government, on 2023 March 15 and 16 in Dubai
  • Participation in the "Towards the Future" conference held by the e-Government Department in Sharjah, for digital transformation 2022
  • Help AG Security Spotlight Forum by Etisalat 2022
  • Cybersecurity workshop Attend by Etisalat “Help AG” 2022
  • Information Security Auditing, TDRA Virtual Academy 2021
  • Introduction To Digital Marketing, TDRA Virtual Academy 2021
  • Google IT Support Professional Certificate, Coursera 2021
  • Goal setting and self-management skills, Edraak- 2021
  • Basic first aid skills, Edraak 2021
  • Increase productivity at work-2021
  • Basics of occupational health and safety, Federal Youth Authority 2020
  • Web Application Penetration Testing, Google -2020
  • How to design an online lesson in 24 hours, HBMSU -2020
  • How to become a remote teacher in 24 hours, HBMSU -2020
  • Introduction to wireless network penetration testing and protection communication skills, Coursat 2020
  • Search Engine Optimization SEO, Coursat 2020
  • Administrative assistant course, PRTC training center -2020
  • Preparing and drafting management reports, ATC training center -2020
  • Child safety and security certificate, Prevention and Safety Authority -2020
  • Training courses HTML - Academic e-learning -2019
  • Training courses HR Management - Academic e-learning -2019
  • Digital Sales Certificate- Google 2017
  • Google Analytics certified- Google 2017
  • Google Analytics for Beginners- Google 2017
  • Course in 3D Max - Baghdad Institute -2007
  • Training courses Personal Entrepreneurial Competencies - Ajman Businesswomen Council -2017
  • Training courses avid media factory for broadcast - AMF operational- 2006
  • Career program seminar - New Horizon institute -2004

Timeline

The International Arab Academy - Master's degree, Information Technology IT
09.2021 - 09.2023
Iktisap academy - Diploma in Graphic Design, Graphic Design
07.2020 - 07.2020
IT Technical Support Specialist - SCHS
03.2018 - Current
Social Media Coordinator - UAE BARQ
05.2015 - 09.2015
Help Desk Operator - Hamarain Centre Management Office
03.2009 - 12.2009
Atlantic International University - Diploma Degree, Business information technology
07.2008 - 12.2010
Graphics Designing Head - V8 Grafix Sign
08.2007 - 02.2009
Help Desk Technician - V8 Grafix Sign
04.2006 - 08.2007
Graphic Designer - Ajman TV (Al Fayhaa)
03.2003 - 03.2006
Bangalore University - Bachelor’s Degree , Computer Science
09.2000 - 07.2004
Help Desk Assistant - Saudi Jewel Trending
02.2000 - 02.2003
afaq almustaqbal training - Diploma, fifth generation cyber security
/2021 - /2021
afaq almustaqbal trainin - Diploma, networking
/2021 - /2021

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Zina YounisIT Manager