ZINAB MANSER
DUBAI
Summary
Ambitious professional with keen ability to inspire teams and drive sales growth. Possesses strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships.
Overview
9
9
years of professional experience
Work History
Sales manager
Fabric Library
Dubai
12.2024 - Current
- Streamlined sales processes to enhance team productivity.
- Developed robust client relationships for improved business growth.
- Led high-performance sales teams, ensuring achievement of targets.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Expedited issue resolution to minimise delays in project timelines.
- Developed comprehensive project plans for successful execution and delivery.
- Promoted team collaboration for more innovative solutions in projects.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Established and nurtured key business contacts to maximise client exposure.
- Devised annual business plans to grow reach and profit.
- Conducted detailed market analysis to identify new opportunities.
Administrative Assistant
PRESENTFabric Library
01.2021 - 12.2024
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Organised client meetings, prepared agendas and took detailed minutes.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Contributed to team effort by accomplishing related results as needed.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Facilitated internal communication.
Sales executive
W Dubai
01.2019 - 01.2021
- Enhanced market penetration with effective territory management.
- Negotiated lucrative contracts to secure long-term client commitment.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Served customers to drive sales and deliver top-quality experiences.
Public Relations Manager
Sofitel Casablanca Tour
01.2016 - 01.2017
- Handle highly escalated customers via polite communication and issue-resolution skills
- Led key customer support initiatives, maintaining 3 year average of+ “extremely positive” customer feedback and record-breaking customer retention rates
- Respond to all live customer queries immediately with 24-hour resolution times
- Logistics Specialist, oversaw scheduling, shipping, and receiving of products
- Refer and report customer inquiries and complaints to the appropriate departments, and offer free items and services to dissatisfied customers
- Oversee market research to identify emerging trends, customer needs, and competitor strategies
- Monitor brand consistency across marketing channels and materials
- Maintain a 95%+ customer satisfaction rating with a metric covering categories such as friendliness, efficiency, helpfulness, and knowledgeability
- Refer and report customer inquiries and complaints to the appropriate departments, and offer free items and services to dissatisfied customers
- Supplied guests with directions and other travel information, such as available services and points of interest.
Education
Bachelor of Business Management -
TBS Casablanca
/2011 - /2014
Diploma in Hotel Management -
Ecole Hoteliere de Casablanca
Diploma in Secretarial Management -
ESMC
Skills
- Communication proficiency
- Target achievement
- Direct sales techniques
- Target achievement focus
- Customer relationship management systems
- Team Leadership
- KPI monitoring and analysis
- Email marketing tools usage
- CRM software mastery
- Customer relationship management software
- Business development
- Digital marketing
Languages
English
Fluent
Arabic
Fluent
French
Fluent
Spanish
Intermediate
Timeline
Sales manager
Fabric Library
12.2024 - Current
Administrative Assistant
PRESENTFabric Library
01.2021 - 12.2024
Sales executive
W Dubai
01.2019 - 01.2021
Public Relations Manager
Sofitel Casablanca Tour
01.2016 - 01.2017
Bachelor of Business Management -
TBS Casablanca
/2011 - /2014
Diploma in Hotel Management -
Ecole Hoteliere de Casablanca
Diploma in Secretarial Management -
ESMC
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