Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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ZINAT HUSSEIN

ZINAT HUSSEIN

ABU DHABI,UAE

Summary

Dedicated professional with expertise in incident management and workflow coordination, demonstrating exceptional multitasking efficiency and stress resilience. Skilled in customer service-oriented practices, including responsive support, patience with difficult customers, and telephone etiquette. Proficient in operating systems and ticketing systems, ensuring seamless resolution of customer needs under pressure. Committed to maintaining professionalism while anticipating challenges proactively to drive operational excellence.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work history

HELPDESK OPERATOR

CLEVELAND CLINIC ABU DHABI (PAYROLL) FASCCO INC
ABD DHABI, UAE
05.2022 - Current
  • Assured smooth operation of help desk for efficient customer service.
  • Assisted colleagues during roll-out of new applications, minimising disruptions.
  • Installed, configured and maintained software applications to enhance efficiency.


  • Documented all help desk interactions to maintain transparency in processes.
  • Evaluated nature of reported incidents using diagnostic tools for effective problem-solving strategies.
  • Performed regular system checks for consistent performance optimisation.
  • Handled sensitive information responsibly whilst resolving account access issues or password resets.
  • Followed up regularly on unresolved queries, ensuring complete customer satisfaction.
  • Improved productivity by providing staff training on various software applications.
  • Delivered consistent support with a calm and professional demeanour to distressed callers.

CUSTOMER SERVICE REPRESENTATIVE

ZULEKHA HOSPITAL DUBAI(PAYROLL)BELAA& CO LLC
DUBAI, UAE
09.2017 - 01.2020
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Performed administrative duties contributing towards smooth store operations.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Provided top-notch support for increased customer satisfaction.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.

Education

DIPLOMA IN CUSTOMER SERVICE - COMMUNICATION & BUSINESS

KENYA INSTITUTE OF MANAGEMENT
KENYA
01.2014 - 02.2015

CERTIFICATE IN - CAREGIVER

GLOBAL TOURCH MANAGEMENT CONSULTING &TRAINING
UAE

CERTIFICATE IN - MEDICAL CODER

NEWTON TRAINING CENTER
UAE

Skills

  • Workflow coordination insight
  • Proactive anticipation
  • Professionalism under pressure
  • Familiarity with ticketing systems
  • Operating systems knowledge
  • Responsive to customer needs
  • Patience with difficult customers
  • Incident management expertise
  • Multitasking efficiency
  • Patience handling
  • Stress resilience
  • Customer service-oriented
  • Telephone etiquette

Languages

English
Advanced
Swahili
Advanced
Arabic
Beginner

Affiliations

  • READING
  • HIKING
  • TEAM BASE GAMING

Timeline

HELPDESK OPERATOR

CLEVELAND CLINIC ABU DHABI (PAYROLL) FASCCO INC
05.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

ZULEKHA HOSPITAL DUBAI(PAYROLL)BELAA& CO LLC
09.2017 - 01.2020

DIPLOMA IN CUSTOMER SERVICE - COMMUNICATION & BUSINESS

KENYA INSTITUTE OF MANAGEMENT
01.2014 - 02.2015

CERTIFICATE IN - CAREGIVER

GLOBAL TOURCH MANAGEMENT CONSULTING &TRAINING

CERTIFICATE IN - MEDICAL CODER

NEWTON TRAINING CENTER

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ZINAT HUSSEIN