Zineb Boujamai
Dubai
Summary
I am a highly motivated high school graduate eager to apply my strong organizational and communication skills in a professional environment. I excel in collaborative settings and have a proven ability to adapt quickly to new challenges and technologies. My disciplined work ethic and keen attention to detail are complemented by a proactive approach to problem-solving. I am enthusiastic about leveraging my educational background and interpersonal skills to contribute positively and grow within a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Guest Service Associate
House Of Hype by Hyper Space
01.2025 - Current
- Delivered exceptional guest service, resolving issues efficiently and enhancing customer satisfaction.
- Managed front desk operations, coordinating check-ins and check-outs to streamline guest flow.
- Trained new associates on best practices and company policies, fostering a collaborative team environment.
- Implemented feedback systems to capture guest insights, driving improvements in service delivery.
- Ensured seamless guest experiences by working closely with other departments such as catering or event planning teams for special events or conferences.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
Merchandiser
La perle- Al Habtoor city, Dubai
04.2023 - 06.2024
- Achieving 95% from monthly sales target
- Greeted and assisted customers in a friendly and professional manner, providing detailed information about products
- Answering questions, and offering tailored recommendations to meet their specific needs. Achieved a customer satisfaction rating through active listening and understanding customer preferences.
Hostess
La perle- Al Habtoor city, Dubai
02.2022 - 06.2024
- Managing calendars and scheduling appointments
- Handling incoming and outgoing communications, answering phone calls and responding to emails
- Welcoming and assisting guests in a positive manner to the venue.
- Managing bookings and providing accurate wait times, monitoring waiting lists.
- Maintaining a proactive approach to solve any guest questions or challenges
- Accurately handling paperwork and reports
Sales associate
Yves Roche, Fes
02.2020 - 07.2021
- Provided exceptional customer service to over 1,000 clients per month, maintaining an average customer satisfaction rating of 4.8 out of 5 stars
- Demonstrated in-depth product knowledge of 100 different perfume and cologne brands, effectively guiding customers to find the perfect fragrance to meet their needs.
- Achieved a 20% increase in average order value through skilled product recommendations and upselling techniques, resulting in a 15% boost in overall store revenue.
- Maintained meticulous inventory management, ensuring 95% stock accuracy and timely replenishment of 50 core fragrance products.
- Assisted in the development and implementation of 8 targeted marketing campaigns, which contributed to a 12% increase in foot traffic and 18% rise in repeat customer visits.
- Processed 500 sales transactions per month with a 99.5% accuracy rate, demonstrating strong cash handling and point-of-sale system proficiency.
Sales associate
Fashion world, Fes
11.2018 - 10.2019
- Greeted and assisted 4,800 customers in a friendly and professional manner, providing detailed information about products, answering questions, and offering tailored recommendations to meet their specific needs. Achieved a customer satisfaction rating of 92% through active listening and understanding customer preferences.
- Collaborated effectively with a team of 12 sales colleagues to maintain a positive and cohesive work environment. Organized and maintained visually appealing product displays that attracted and engaged 25% more customers.
- Processed 3,200 sales transactions accurately and efficiently using the POS system, handling cash and credit card payments. Identified opportunities to upsell or cross-sell related products and accessories, resulting in a 17% increase in average transaction value. Issued accurate receipts and invoices, ensuring a seamless checkout experience for customers.
Receptionist
PALAIS MEDINA & SPA, Fes
10.2017 - 09.2018
- Greet guests and visitors in a welcoming and professional manner
- Check guests in and out of the hotel efficiently
- Manage room reservations and cancellations
- Answer phone calls and handle guest inquiries
- Process payments and maintain accurate records
- Provide information about hotel amenities and local attractions
- Assist with various administrative tasks as needed
Education
High school - Letters
Ibno Hazme high school
Fes01.2017
Diploma - Professional reception agent diploma
I.T.H.T
Fes06.2018
Skills
- Word
- Power point
- Excel
- Product knowledge
- Upselling
- Self motivated
- Leadership skills
- Negotiations skills
- Time management
- Strong leadership
- Issue resolution
- Inventory monitoring
- Product sales
- Cash handling experience
Certification
- Hygeia quality consultant Mar 2024 certification for the basic safety of food and How to keep it clean and hygienic for serving to our guests
- High field qualifications Nov 2022 Successful passed assessment highfield level 3 international award in emergency first AID at work and use of an AED (DCAS) with partnership of Dubai government and Dubai corporation for ambulance services
- Savefast Mar 2023 Level 2 of fire warden training
Languages
English
Advanced (C1)
French
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Senior Guest Service Associate
House Of Hype by Hyper Space
01.2025 - Current
Merchandiser
La perle- Al Habtoor city, Dubai
04.2023 - 06.2024
Hostess
La perle- Al Habtoor city, Dubai
02.2022 - 06.2024
Sales associate
Yves Roche, Fes
02.2020 - 07.2021
Sales associate
Fashion world, Fes
11.2018 - 10.2019
Receptionist
PALAIS MEDINA & SPA, Fes
10.2017 - 09.2018
Diploma - Professional reception agent diploma
I.T.H.T
High school - Letters
Ibno Hazme high school