Zineb Dlimi

• anaged the CEO's schedule, including meetings, appointments, and travel arrangements
• Answered incoming phone calls and emails, and presented urgent requests for timely response.
• Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.

Served as the primary point of contact between the CEO and internal/external stakeholders

• Handled sensitive information discreetly while maintaining strict confidentiality protocols.
• Organized and prepared materials for meetings and presentations
• Handled confidential information with discretion and professionalism
• Coordinated executive communications, including calls, emails, and reports

• Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
• Employed effective problem-solving techniques, increasing client satisfaction ratings.
• Exceeded sales targets by effectively managing a diverse portfolio of products and services.
• Utilized multiple marketing strategies to improve profitability.
• Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.

• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Unloaded, sorted and stored incoming merchandise.
• Managed shipping and receiving team, overseeing training, schedules and work assignments.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.

• Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
• Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
• Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
• Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.

• Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
• Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
• Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
• Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.