ZIN MYO KO
F&B Supervisor
Abu Dhabi,United Arab Emirates
Summary
Emerging hospitality professional motivated to contribute strong organisational and leadership skills to well-performing restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication. Meticulous hospitality leader accustomed to managing high-performing teams in high-volume restaurants. Leverages precise attention to detail and proactive problem-solving to maintain seamless restaurant operations. Charismatic communicator with proven history of building rapport to support patron loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
F&B Supervisor
ROSEWOOD
Abu Dhabi, UAE
08.2022 - Current
- Organised and managed tastings to improve staff knowledge on products.
- Redesigned floor plan to improve foot traffic, preventing bottlenecks and overcrowding.
- Delivered outstanding guest experience, ensuring constant up-to-date knowledge of daily specials and menu items.
- Optimised guest experience, using POS software to facilitate wait staff access to accurate nutrients and allergens information.
- Maximised profitability, maintaining optimal staffing levels in accordance with business needs and wage budget guidelines.
- Trained, coached and mentored staff to constantly maximize performance, maintaining guest satisfaction for consecutive years.
- Smoothed shift transitions, establishing effective and efficient lines of communication during hand-over procedures.
- Reported any equipment defects to line manager in line with company procedures.
- Maximised company profits through rigorous analysis and control of both portioning and wastsge.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Operated and maintained security of Point of Sales (POS) system.
- Monitored and authorised staff clock-in and clock-out procedures.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Handled scheduling for multiple teams of cooking, waiting and bartending staff.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Translated changes to food safety regulations into policies and procedures to facilitate compliance across departments.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Identified and maximised upselling opportunities to increase sales and profits.
F&B Captain
ROSEWOOD
Abu Dhabi, UAE
10.2020 - 08.2022
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Implemented safe working methods and practices by conducting regular audits and workplace inspections.
- Assessed feedback to maximise customer satisfaction and loyalty.
F&B Waiter
ROSEWOOD
Abu Dhabi, UAE
07.2016 - 10.2020
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Opened, poured and served alcoholic and non-alcoholic beverages.
F&B Mini Bar Attendant
ROSEWOOD
Abu Dhabi, UAE
06.2015 - 07.2016
- Trained new room attendants on company policies and cleaning procedures.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Checking Expired, PO request and Refreshed Mini Bar as per standard.
- Reported maintenance issues for prompt resolution.
Education
Diploma - Engineer
HMAWBI UNIVERSTY MYANMAR
MYANMAR 06.2008 - 08.2010
Certiicate - Hospitality English Course A1.1
Eton Institude
UAE 06.2013 - 07.2013
Certificate - Hospitality English Course A1.2
Eton Institute
UAE 10.2013 - 10.2013
Skills
- Food quality standards
- Wine and spirits knowledge
- F&B inventory control
- Guest records management
- Performance and pay reviews
- Floor planning
- Shift schedule optimisation
- Staff motivation methods
- Menu optimisation
- Food hygiene regulations
- F&B inventory management
- Customer complaint handling
REFERANCES
Juanling Yao
juanling.yao@rosewoodhotels.com
+971553201610
Lankanath Shehan
lankanath.shehan@rosewoodhotels.com
+971503173081
Adrian Michel
adrian.michel@rosewoodhotels.com
+971505123578
Georgie Mathai
georgie.mathai@rosewoodhotels.com
+971504419304
Timeline
F&B Supervisor
ROSEWOOD
08.2022 - Current
F&B Captain
ROSEWOOD
10.2020 - 08.2022
F&B Waiter
ROSEWOOD
07.2016 - 10.2020
F&B Mini Bar Attendant
ROSEWOOD
06.2015 - 07.2016
Certificate - Hospitality English Course A1.2
Eton Institute
10.2013 - 10.2013
Certiicate - Hospitality English Course A1.1
Eton Institude
06.2013 - 07.2013
Diploma - Engineer
HMAWBI UNIVERSTY MYANMAR
06.2008 - 08.2010
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