Summary
Overview
Work History
Education
Skills
Certification
Timeline

Zitouni Djamel Eddine

Costumer Service Agent
Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
4
4
Languages

Work History

Customer Service Agent RTA

World Wild
Dubai
08.2021 - Current
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Increased customer satisfaction by resolving issues.
  • Delivered services to customer locations within specific timeframes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

Merstone
Algiers
06.2019 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Handled over 800 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Education

Foreign Languages And Literatures

Tiknikom High School, Mascara
09.2016 - 05.2019

Skills

Customer service skills

undefined

Certification

Certificate of appreciation from the directore of RTA ´´Marine Department

Timeline

Certificate of appreciation from the directore of RTA ´´Marine Department

12-2021
Customer Service Agent RTA - World Wild
08.2021 - Current
Customer Service Representative - Merstone
06.2019 - 03.2021
Tiknikom High School - , Foreign Languages And Literatures
09.2016 - 05.2019

Similar Profiles

CREATE PROFILE
Zitouni Djamel EddineCostumer Service Agent