Zitouni Djamel Eddine
Costumer Service Agent
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Customer Service Agent RTA
World Wild
Dubai
2021.08 - Current
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Merstone
Algiers
2019.06 - 2021.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled over 800 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Foreign Languages And Literatures
2016.09 - 2019.05
Skills
Customer service skills
Call center customer service
Customer service background
High-quality customer service
Customer Service and Communication Skills
Customer service and support
Certification
Certificate of appreciation from the directore of RTA ´´Marine Department
Timeline
Certificate of appreciation from the directore of RTA ´´Marine Department
2021-12
Customer Service Agent RTA - World Wild
2021.08 - Current
Customer Service Representative - Merstone
2019.06 - 2021.03
Tiknikom High School - , Foreign Languages And Literatures
2016.09 - 2019.05