Zitouni Djamel Eddine

Conduct Guided Tours:
Lead tours of historic sites, presenting information in an engaging and accessible manner.
Deliver accurate historical details and interpretive storytelling to enhance visitors' understanding and appreciation of the site.

Visitor Engagement:
Answer visitor inquiries and provide detailed explanations about the site's history, significance, and context.
Assist in preparing and presenting educational programs and special events.

Historical Knowledge:
Maintain up-to-date knowledge of the site's history, including ongoing research and new findings.

Site Preservation and Safety:
Ensure the safety and security of visitors and the preservation of the site during tours.

Content Development:
Assist in developing new tour content and educational materials. Participate in development decisions in the camp.

• Share Information with Guests:

Provide guests with detailed information about the location, timing, and itinerary.
Answer any questions or inquiries from guests regarding the tour.

• Coordinate with Yacht Crew and Catering Staff:

Liaise with the yacht crew and operations team to ensure smooth coordination.
Supervise catering staff to ensure quality service during the tour.

• Guest Reception and Orientation:

Welcome guests upon arrival and escort them to the yacht.
Give a briefing on the tour schedule and safety procedures.

• Educational and Informative Tour Experience:

Share interesting facts and historical details about city landmarks and points of interest.

Customer Interaction:

• Welcome and greet customers visiting the RTA service center in a friendly and professional manner.
• Handle face-to-face inquiries regarding RTA services, such as transportation, tickets, and cards.
• Address and resolve customer complaints, issues, or disputes directly and efficiently.
• Escalate complex or unresolved issues to the appropriate department or supervisor when necessary.
• Guide customers through the process of using self-service kiosks, online services, and digital platforms provided by RTA.

Reporting:

• Maintain up-to-date records of customer transactions and service requests.
• Gather customer feedback to understand their needs and improve services.
• Report feedback and suggestions to management for the continuous improvement of RTA services.
• Inform customers about new services, promotions, and updates related to RTA offerings.
• Provide assistance in multiple languages to accommodate Dubai's diverse population.
• Collaborate with colleagues and other departments to ensure a seamless customer experience.
• Participate in training sessions and workshops to stay updated on RTA services and improve customer service skills.