Zlata Berh
Dubai,UAE
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Cabin Crew Member
Emirates Airlines
Dubai, UAE
03.2022 - Current
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Administered first aid on passengers experiencing medical emergencies, such a seizures and suspected heart anttack, stroke emergencies.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Maintained tidy area to support cleanliness and quality standards.
- Maintained calmness and composure during emergency situations.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Regularly monitored cabin throughout flight to verify security.
- Greeted passengers upon boarding and exiting aircraft.
Cabin Crew Member
Belavia
Minsk, Belarus
10.2019 - 01.2022
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Served food and beverages to 189 passengers per flight, consistently complying with airline health and safety standards.
- Administered first aid on passengers experiencing medical emergencies, such as fainting and alcohol overdose emergencies.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Promoted and sold duty-free goods to passengers.
- Examined cabin and cargo section before take-off to comply with safety and security regulations.
Administrator/Receptionist
Robinson Hotel
Minsk, Belarus
05.2019 - 10.2019
- Managed external queries, engaging with clients face-to-face, by phone and through email.
- Represented front of house services, maintaining polished, professional appearance to uphold company image.
- Managed maintenance and repairs of office facilities and equipment.
- Maintained office supplies through inventory audits.
- Organised seminars, booked conference rooms and sent invitations to designated guests.
Manager
Aparton apartments
Minsk, Belarus
05.2018 - 05.2019
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules of employees, delivering operational efficiency whilst remaining under budget.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Education
Bachelor - Tourism and hospitality
09/2016 - 05/2019
Diploma of Higher Education - Tourism and hospitality
09/2020 -
Skills
- Conflict resolution
- Decision-making
- CPR knowledge
- Customer service
- Booking administration
- Safety procedure compliance
- First Aid
- Company culture and values
- Company policies
- Complaint management
Languages
English
Fluent
Russian
Native
Charity
In my hometown, i did charity work in orphanage. Went to camps with children with disabilities.
Timeline
Cabin Crew Member - Emirates Airlines
03.2022 - Current
Cabin Crew Member - Belavia
10.2019 - 01.2022
Administrator/Receptionist - Robinson Hotel
05.2019 - 10.2019
Manager - Aparton apartments
05.2018 - 05.2019
Industrial-pedagogical college - Bachelor , Tourism and hospitality
09/2016 - 05/2019
BGUFK - Diploma of Higher Education, Tourism and hospitality
09/2020 -
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