Zoe Anna Truman-baker
Assistant Reservations Manager
Dubai
Summary
Assistant Reservations Manager with a strong hospitality background, dedicated to elevating customer experiences and optimizing operations in high-paced restaurant settings. Renowned for delivering outstanding service, I specialize in handling reservations with professionalism, embodying a courteous and friendly demeanor that consistently surpasses customer expectations. Armed with meticulous attention to detail, exceptional organizational prowess, and an interest for cultivating positive atmospheres, I am unwavering in my commitment to enhancing the dining experience. Confident in my capacity to contribute significantly to the success of any establishment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Hostess
BCH:CLB (Beach Club) Dubai
2024.01 - Current
- Liaised with finance department on billing discrepancies or adjustments related to guest reservations, ensuring prompt resolution.
- Assisted in managing group reservations such as weddings or corporate events, ensuring smooth coordination among various stakeholders involved.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Addressed guest complaints or concerns promptly, resolving issues effectively while maintaining professionalism at all times.
Hostess
Savaje Fine Dining Restaurant
2023.10 - 2024.01
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of restaurant products, services, and facilities.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Trained new hostesses on reservation policies, customer service practices and restaurant policies to maintain high standards of service.
Hostess
Miss Lilys Caribbean Restaurant, VKD Hospitality
2022.07 - 2023.10
- Efficient on the Seven Rooms Reservations Platform.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Model
Boss Models
2017.01 - 2022.07
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
Education
Certificate - Cache Level 2 And Senco Level 3
British Orchard Centre
Dubai, UAE 2024.01 - Current
High School Diploma -
Camps Bay High School
South Africa 2011.01 - 2016.12
Skills
Reservation planning
Guest relations management
Reservation coordination
Knowledge of supervisory concepts
Documentation and reporting
Customer and client relations
Timeline
Hostess
BCH:CLB (Beach Club) Dubai
2024.01 - Current
Certificate - Cache Level 2 And Senco Level 3
British Orchard Centre
2024.01 - Current
Hostess
Savaje Fine Dining Restaurant
2023.10 - 2024.01
Hostess
Miss Lilys Caribbean Restaurant, VKD Hospitality
2022.07 - 2023.10
Model
Boss Models
2017.01 - 2022.07
High School Diploma -
Camps Bay High School
2011.01 - 2016.12